DOT Issues
Guidance on Access at Airport Security Checkpoints
November 2002
Editor: Air travel has never been easy for people with hearing loss,
and the advent of new requirements, restrictions, and procedures has
certainly increased the stress associated with travel. Now the
Department of Transportation has clarified some of the issues associated
with air travel and how they affect people with disabilities (including
hearing loss).
Thanks to NVRC News for this information.
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In light of the heightened security at the nation's airports, the
Department of Transportation (DOT) has taken steps to ensure that the
rights of passengers with disabilities are protected. The Transportation
Security Administration (TSA), the new DOT entity responsible for
protecting the nation's transit system, has issued advice to air
travelers, including those with disabilities, on new security screening
procedures. This guidance is intended to inform passengers with
disabilities of their rights, including those with mobility, hearing, or
vision impairments. For example, this information clarifies that persons
with disabilities can request a private screening and that the limit of
one carry-on bag and one personal item per traveler does not apply to
passengers with disabilities traveling with medical supplies or
equipment, mobility aids, or assistive devices. Necessary procedures are
also detailed. Screeners are required to visually and physically inspect
prosthetic devices and body braces. Also, all bags and satchels attached
to mobility aids should be placed on the x-ray belt for inspection.
These and other tips are posted on TSA's website at http://www.tsa.dot.gov/trav_consumers/tips_disabilities.shtm.
In addition, DOT's Aviation Consumer Protection Division has issued a
fact sheet on the new security requirements and accessibility
requirements. This information is available on DOT's website at http://airconsumer.ost.dot.gov/rules/20011029.htm.
The Division also enforces requirements of the Air Carrier Access Act,
which prohibits discrimination on the basis of disability in air travel
and requires U.S. air carriers to properly accommodate passengers with
disabilities. Complaints under the Act can be filed with the Division.
For further information on security screening procedures, contact:
TSA
400 7th Street, S.W.
Washington, DC 20590
http://www.tsa.dot.gov
Questions or complaints concerning air carriers and accessibility
should be directed to the:
Aviation Consumer Protection Div.
400 7th Street, S.W., Room 4107
Washington, DC 20590
(866) 266-1368 (voice)
(866) 754-4368 (TTY)
http://airconsumer.ost.dot.gov
E-mail: airconsumer@ost.dot.gov