Access Summary
In March, 2000, SHHH distributed the following notice urging people
to contact the Access Board with their access issues. This article is a
wonderful summary of important access issues for people with hearing
loss. Our thanks to SHHH and USA-L News for this information.
For Access Board contact information, please visit the Access
Board Listing in our Resource Directory.
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In 1994, the Access Board started a review of the Americans with
Disabilities Act of 1990. SHHH participated in that review process on
the Two-Way Communications and Assistive Listening Devices Committees.
The committees made recommendations that the Board reviewed, modified
and now presents, as required by law, for public comment in the form of
a NPRM.
The proposed rules are available on the Access Board web page. SHHH members should send in comments to ensure
that the final rules reflect what is needed to maximize access in public
places for people with hearing loss, based on personal experience.
Comments should be sent to:
Office of Technical and Information Services
Architectural and Transportation Barriers Compliance Board
1331 F Street, NW
Washington, DC 20004-1111
fax:(202) 272-5447
Email comments will be considered only if they include the full name
and address of the sender in the text and should be emailed to: docket@access-board.gov.
A public hearing was held in Los Angeles January 31, 2000. A second
hearing will be held on March 13, 2000 at the Sheraton Crystal City in
Arlington, Virginia. SHHH members are encouraged to attend the hearings
to provide comments.
Provided here is an outline of the key provisions in the NPRM that
are of concern to people who are hard of hearing. Overall, SHHH supports
the proposed rules.
Assistive Listening Devices
The ADA does not give specific enough guidelines related to assistive
listening devices and as a result people have been disappointed with the
quality of ALDs in public places.
· Hearing Aid Compatibility
Rarely are appropriate attachments provided to link the receiver with
hearing aids or cochlear implants. The revised guidelines require the
provision of neckloops (25% of all receivers) and a standard 1/8-inch
mono jack for linkage with an individual's direct audio input hearing
aid or cochlear implant cable.
· Removal of the Fixed Seating Requirement
This requirement in the original ADA was confusing and left out
coverage for many facilities with movable chairs. The new rules would
expand coverage to all assembly areas where communication is integral to
the use of the space, providing an amplification system is in use. SHHH
supports removing the fixed seating requirement but believes that all
assembly areas should be covered even if no audio amplification system
is in place. Otherwise library meeting rooms, senior center classrooms
and auditoriums will be excluded because they often do not have an audio
system installed. What is your experience with this?
· Overall Performance of ALDs
Up to now there has not been a standard for ALDs to perform to a
minimum level of quality. The Access Board commissioned research by the
Lexington Center for Hearing Enhancement in New York. They have
developed a way to measure output performance of an ALD. SHHH supports
the adoption of a standard for ALDs. If you have had experiences not
being able to use a system because of the poor quality of sound be sure
to relate this in your comments and support inclusion of the standard.
Telephones
· Public Phones
In response to our members, SHHH recommended an increase in the level
of volume control from 18 to 20 dB. We are sure that you will support
this proposal for increased boost. However, we were disappointed that a
100% requirement for volume control phones was not included. The scoping
has remained the same at 25%. Given that volume control helps everyone
as public phones are frequently in noisy places we think all phones
should have volume control. The proposed rules waive the signage
requirement if 100% of phones are fitted with volume control. Tell the
Access Board of your experiences trying to locate a volume control phone
when you need one.
Visual Alarms
A very important proposed rule is the strengthening of the visual
alarm requirement in "transient lodging rooms" (that includes
hotels/motels, dormitories, and homeless shelters). It requires at least
50% of all guest rooms have visual alarms permanently installed and
connected to the central alarm system. This is a critical change in the
regulations and one that will enhance the safety of people with hearing
loss. In the past, portable alarms were often used and were only
required in 4% of the rooms.
Portable alarms give a false sense of security as they are only
triggered when smoke enters the room - by which time it is a little late
for safety. So we urge you to strongly support this measure and relate
experiences and how you feel when you take off your hearing aids in a
hotel room at night and have no way to be alerted should there be a
fire.
TTYs
More TTYs are to be provided in public places and more signage
indicating the nearest TTY. Your experiences locating a public TTY will
support the proposed rule.
Captioning
The Access Board needs to hear your views on what systems you want in
place to provide captioning to movies. Open captioning of movies is not
required by the ADA but rather periodic showings by theaters are
suggested. This has in fact been happening in some cities across the
country but only for a few films and at certain times and days. However,
Rear Window and other closed captioned technologies offer the
possibility for access faster because the technology is here and it
being used already and could be considered an auxiliary aid and service
under Title III of the ADA. The question of cost for the theater and
whether it would constitute an undue burden has not yet been
established.
SHHH's position is that all movies should be accessible to hard of
hearing people, at all show times, in all theaters. You need to request
that the Access Board establish a requirement in the revised ADA to have
access to movies using such methods as open captioning, closed
captioning (e.g. Rear Window and other such technologies).
Transportation Facilities
So many of you have told us of your frustration in noisy airports and
train stations where it is impossible to hear the information given out
over the public address system. The ADA requires that the information
given out to the public be made available to people with hearing loss.
However, it does not state how this information should be provided. The
NPRM is considering requiring a visual electronic method of relaying
this information.
Be sure to relate your experiences and describe how you can benefit
from the information being provided on a screen via electronic means in
a visual format.
