Sonic Boomers: Will Boomers Buy Sleek, HiTech Aids?
By Nancy Friedman
Editor: Is the Audeo the answer to getting boomers
to wear hearing aids? It would be great if it turns out that way, but I'm
skeptical. Whatever the outcome, Nancy Friedman's entertaining and
informative column on this important topic is a great read. You'll find
more of Nancy's witty writing at her blog, entitled Away With Words (pun
intended, I'm sure ;-). See http://nancyfriedman.typepad.com
This article is reprinted with Nancy's kind
permission.
~~~~~~~~~~~~~~~~~
Would you buy a hearing aid from this man? [Ed.
See Nancy's blog for the picture.]
How about a "personal communication assistant"?
Or "the ultimate high-tech accessory"?
Can you hear me now?
Audéo, a new "state-of-the-art sound processing
tool," is targeting baby boomers with a slick direct-mail campaign
featuring this stubble-jawed, multiply tattooed fellow and three other
equally unconventional spokespersons, including a man in a business suit,
a black eye, and a swollen lip. The message: "You've always experienced
everything life has to offer. Why stop now?"
(The message also includes this Deep Thought,
which puzzled me: "Because hearing is inversely proportional to your life
experience." Doesn't inversely proportional mean "the better your hearing,
the worse your life exprience"? Don't they mean directly proportional?
Just asking.)
Because nothing turns off a boomer like
intimations of geezerhood, Audéo carefully avoids taboo words like hearing
loss or, heaven forfend, deaf. Instead, it invites us to "test drive" a
"sleek, stylish, and discreet" product. We're not getting old; rather, "a
full and active life" may have interfered with our perception of "subtle
but crucial high pitched sounds." Wear your Audéo proudly: it's "a sign of
life lived with intensity."
In other words: you sat in the front row at a few
too many Springsteen concerts, and now you're paying the price, baby.
Oh yeah, the price: $3,000 per ear--according to
Business Week, approximately double the cost of conventional hearing aids.
But conventional hearing aids are bulky and beige; Audéo has the
streamlined look of a small-scale Bluetooth earpiece and comes in 15
designerish color combos that "complement your personal lifestyle" and
have names like Green with Envy, Pinot Noir, Fiery Temper, and--you knew
this was coming--Flower Power.
Audéo's parent company is Swiss-based Phonak, the
world's third-largest manufacturer of hearing aids; Phonak also makes the
"entry-level" Una, the Supero, the Perseo, and the Savia. (According to
Business Week, Phonak is changing its corporate name to the
"brand-neutral" Sonova in August.) David Copithorne of Hearing Mojo, a
blog that reports on hearing-loss issues, writes that the industry is
highly concentrated, with only six or seven major manufacturers of hearing
aids worldwide. All of them face the challenge that Phonak's CEO, Valentin
Chapero, described to Business Week: "It's very difficult when you are
making a product that actually nobody wants." Phonak's strategy seems to
be borrowed from Bang & Olufsen: invest heavily in design, surround the
product with voodoo copywriting, and raise the price so high that only
rich people will be able to afford it--thus making it an object of desire
and envy.
Will it work? I'd be the last to underestimate the
vanity and profligacy of my generation. And with several hundred boomers
turning 60 every minute, and 10 percent of the world's population having
hearing problems, there may well be a large enough customer base for
Phonak to succeed with a luxury sonic prosthetic.
As they say back in Phonak's headquarters in Stäfa,
Switzerland, "Ooni Lüüt gaat nüüt"--"Nothing works without people."
At least, that's what Phonak says they say. I
can't quite hear it myself.
