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Hamilton Relay VRS Press Release

Behavior We Applaud
Applause Letter
Reply (None to Date)

Behavior We Applaud

We are grateful that Hamilton Relay's recent press release on their VRS service does NOT claim that this service benefits the Deaf and hard of hearing. 

~~~~~~~~~~~~~~~~~

Hamilton Relay Video Offers VRS 24/7 Operability

Effective Immediately

In compliance with new FCC requirements, Hamilton Relay now offers 24/7 VRS operability. VRS users nationwide can access Hamilton Relay Video 24 hours a day, 7 days a week, 365 days a year including holidays! Hamilton Relay has expanded its hours of operation well in advance of the FCC’s January 1, 2006 deadline.

Hamilton agrees with the FCC that as relay users increasingly rely on VRS as their preferred means of using the telephone, it becomes important for individuals to have access to this service at all times.

Whether you are calling to plan the party or share your news with family and friends, Hamilton Relay Video is available all day, everyday!

Come on....Make a call. VP: call.hipvrs.com / hearing users call 866-498-4777.

About Hamilton Relay
Hamilton offers a variety of features and services to further enhance relay communication including Internet Relay, Video Relay, Wireless Relay and CapTelTM. All services are available at www.hamiltonrelay.com . Hamilton also provides traditional relay services to nine states, the District of Columbia, the Island of Saipan and the Virgin Islands.
 
About Birnbaum Interpreting Services
Birnbaum Interpreting Services (BIS) is a Deaf-owned and operated corporation that provides sign language interpreting services. BIS provides the highest quality interpreting services to its clients by maintaining a majority of staff interpreters that are nationally certified. BIS serves the gamut of settings from private to public sectors. In addition, BIS provides Video Relay Services (VRS) by partnering with a leading national relay provider, Hamilton Relay. For more information, visit the BIS website at www.bisworld.com or call (800) 471-6441 v/TTY.
 

Applause Letter to Hamilton

Greetings!

 

We at Oral Hearing Loss (OHL) Advocacy are advocating for organizations to label and publicize events, services, awards, etc., in a manner that accurately describes the population for which they are intended. We are currently focusing on correct use of the term "Deaf and hard of hearing", which is often used when "Deaf" is actually the appropriate term.

 

An example of inappropriate use is, "We provide interpreters for the Deaf and hard of hearing", or "We provide VRS for the Deaf and hard of hearing." Those statements are inaccurate because less than 2% of people who consider themselves hard of hearing use sign language, and an interpreter is of no use to them. Such inaccurate statements not only mislead the general public into believing that everyone with hearing loss can sign, but they also prevent organizations from providing appropriate accommodations to the OHL population.

 

We have been following your recent campaign to recognize leaders in various states, and we are excited to note that you are accurately indicating that these are leaders of the Deaf community, rather than the "Deaf and hard of hearing" community.

 

We are also grateful that your recent press release "Hamilton Relay Video Offers VRS 24/7 Operability" did not inaccurately claim that your VRS services are provided for the Deaf and hard of hearing.

 

We have established a "Hall of Fame" and a "Hall of Shame" on our website (http://www.hearinglossweb.com/Issues/Identity/ohl/nat/ohla/ed/ed.htm) and we are pleased and proud to recognize your efforts in our "Hall of Fame".

 

Thank you for your accurate and appropriate news releases.

 

Sincerely,

Larry Sivertson

Reply

None to Date.