CapTel Outreach Coordinator

Department: Maryland Relay

Reports to: National Outreach Manager

Position summary: Position is responsible for providing and gathering information, which will help, improve the quality of the CapTel(r) service and the number of customers served by Maryland Relay. Individual will devote 100% of their time to Maryland Relay specific business and will be required to travel throughout the state of Maryland as needed.

Essential functions:

* Executes the outreach activities of Maryland Relay related with CapTel services.

* Knowledge of and ability to understand various communication modes used by potential CapTel users.

* Individual must be co-located with the Maryland Relay Program Manager (Baltimore) and will work closely with, and under the direction of the Program Manager or designee to ensure accurate flow of information between the Maryland Relay and the user communities.

* Individual shall provide work in coordination with the State TAM Public Relations Coordinator for Maryland Relay to include, but not be limited to, support of outreach and advertising. Individual will be required to participate in advertising and outreach for up to two-hundred (200) events per contract year as directed by the State PM. The majority of the events will take place in the Baltimore/Washington area, although the individual shall be prepared to support the contract at any location in Maryland.

* Individual is required to attend weekly meetings at the TAM office with the PR coordinator and must attend outreach events and conduct Maryland Relay presentations which may require work outside of the State's normal business hours.

* Communicates with relay users on new development and service enhancements relating to CapTel.

* Designs, coordinates and conducts programs on how to access and use the CapTel service all across the state of Maryland.

* Attends conventions, association meetings and other meetings as assigned, which are open for attendance to the CapTel using community across the state of Maryland.

* Designs and coordinates training programs in Maryland about CapTel services for businesses, residents, and any other organizations. This includes the development of general program outlines, materials, and other similar information regarding Hamilton's relay service.

* Organizes and facilitates focus / user groups for discussion of the CapTel services quality and effectiveness.

* Assesses focus / user group input and makes recommendations for modifications and improvements based on that input. Gathers information and conveys the relay users needs to Hamilton to assist them in the development of new features for CapTel and overall improvement of the relay services.

* Stays abreast of technological changes occurring in the CapTel and relay industries in general.

* Conducts and evaluates effectiveness of outreach activities to the end goal of increasing the number of CapTel usage minutes for the State of Maryland.

* Executes marketing services and promotions designed to increase the awareness and use of CapTel through Maryland Relay.

* Delivers presentations to prospective relay users using presentation skills, visual aids, and written proposals.

* Provides input for the design of program materials such as videos, brochures, etc.

* Plans and organizes effective meetings with an agenda, minutes and appropriate follow up.

* Stresses quality in all work situations.

Other responsibilities:

* Performs other work related duties as assigned.

* Travels to current and potential customer locations.

Preferred education, experience and skills:

* Associate or Bachelor's Degree or comparable work experience along with a minimum of three years public relations experience.

* Experience in public relations activities.

* Direct work experience with a Telecommunications Relay Service or knowledge of CapTel preferred.

* Experience working with people who are hard of hearing or late deafened, including familiarity with assistive listening devices and CART.

* CapTel users are encouraged to apply.

* Ability to organize and prioritize work and meet deadlines.

* Strong analytical and interpersonal skills.