Understanding, Not Anger
by Kelli Deister
Editor: How do you react when communications challenges present
themselves? Do you get angry? Do you try to educate? Does it depend on the
situation? Kelli Deister, Deafness Editor at Bella Online (http://www.bellaonline.com/),
recommends understanding. Thanks to Kelli for her permission to share her
thoughts with you.
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This past week has been one of high stress, in regards to my hearing
loss. Individuals that become hard of hearing in their adult years will face
misunderstandings and rudeness to some extent, as they attempt to find their
place in this world. I know I have said this several times in the past, but
I feel as though it needs to be repeated. The man or woman that suddenly
becomes deaf or hard of hearing will face some extreme frustration, as well
as behavioral or verbal rudeness. For those adults, as they have found
themselves with hearing loss, it can cause great frustrations.
For instance, while they were hearing, they understood the entire context
of what the speaker presented. However, once the hearing individual begins
to go deaf and seeks to find available resources within their community, the
late deafened adult may feel as though communicating with a hearing person
is impossible. You see, they spent a good portion of their daily lives
interacting within the hearing world. Yet, once they lose their hearing,
they are likely to feel as though they no longer fit in there. On the flip
side of this issue is the fact that late deafened adults are not easily
welcomed into the Deaf community, either. It's as though they walk that fine
line that separates both worlds, which leaves the late deafened adult to
feel as though they are a misfit.
It can be extremely frustrating for them in several ways. While hearing,
if they were sick and needed a doctor, they simply picked up the phone and
verbally made the call. However, once a person has deafness, they must learn
to use the TTY or relay system. These are all foreign to the hearing person.
The person that has become deaf will then try to converse with hearing
people. This can be stressful for those that long to communicate with their
friends and family. Sometimes, when the late deafened adult attempts to
converse with people in both worlds, it can cause extreme stress. The
hearing person yearns to talk with someone about their less of hearing;
however, it's very difficult. I am hard of hearing and I can attest to these
truths. For example, while grocery shopping, I sometimes get hit harshly
with a grocery cart. The hearing individuals then loudly excuse themselves
and they roll their eyes as if they truly cannot comprehend that the person
they have just slammed with the shopping cart cannot hear them. When this
happens to me, I will tell them sternly, I'm hard of hearing, I didn't hear
you behind me."
Another example is that when the late deafened adult tries to talk with
one of their hearing friends and family, they feel a wide array of emotions.
The person that they are trying to talk with might get impatient and have
little understanding at to how it might feel to the deaf person. Imagine, if
you will, a person that has recently lost their hearing and wants so much to
communicate with their closest friends and family; however, when they
attempt to talk with them, they are sometimes met with angry looks and
rolling eyes, as the hearing person simply cannot understand why it is so
difficult to hear them when they speak. The hearing person might also become
impatient with having to repeat things to the deaf person,
To watch a person roll their eyes and say, "WHAT?" acts as a betrayal
from those they love. Another method that a deaf person might face is when
the hearing individual starts to speak sarcastically and loudly while they
are responding to the deaf person. I'm asking all hearing individuals that
read my articles, to please be understanding of those within your community
that have a hearing loss. If you are shopping and need to pass, yet the
person ahead of you obviously can't hear you, you might want to consider
gently tapping on the shoulder of the deaf person, in order to get their
attention. Please do your best to refrain from being angry with the deaf
person. It isn't as though they asked to have the hearing loss. It also
isn't as though they are purposely blocking your way. They simply cannot
hear you.