FCC Makes Complaining Easier! New Online Form for Disability Concerns

Editor: If you've ever tried to file a disability complaint with the FCC, you know that it's a very cumbersome and uncertain process. It's almost like they need a separate process to complain about their complaint process! ;-) Well, it seems that we've been heard and the complaint process fixed. Here's a story from Justice for All that describes the changes. Complain away!

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February 2008

Just when some of us had given up hope that the Federal Communications Commission (FCC) would ever revise their online complaint filing form to make it easier to file disability-related consumer complaints, they revised their website form recently!

This new online consumer complaint form, Form 2000C, can be used for your disability related concerns at the FCC such as: scrambled, lost or poor quality TV captioning, including HDTV problems and TV sets not displaying captioning; relay service complaints such as rude Communications Assistants and PBX's not connecting to 711 Relay Service; Section 255 Complaints such as inaccessible / unusable cell phones, inaccessible phone product manuals, billing not available in alternate format, Customer Service Representatives providing bad service on the basis of your disability; wireless, cordless or any phone without hearing aid compatibility; no or insufficient Access to Emergency Information on TV .

The new form is FCC Form 2000C DISABILITY ACCESS COMPLAINT which you can get access from their website by clicking on Form 2000.
http://www.fcc.gov/cgb/complaints_general.html

Tips:

When you get to this website, click on "YES" to the security question, and then scroll down to blue "FORM 2000C" in the middle of the page, and then fill out the information they ask for. Then remember to scroll down and click "SUBMIT at the bottom of the page to make sure the FCC receives the complaint information. Retain the Acknowledgment Number they send back as this will be your complaint number that can be used to track your complaint later.