Volume 27 Issue 9
HOH-LD-News
Vol. 27, Issue 9
May 27, 2006
Copyright (C) 2006 Hearing Loss Web. All rights reserved.
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Table of Contents
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- Article 1: An Update on the Disability Rights Office, FCC - Part 1
- Article 2: Public Perception of Hearing Aids Changing?
- Article 3: New treatment for people with tinnitus promises better sleep
- Article 4: Short Takes
Our advertisers make it possible for us to provide HOH-LD-News as a free
service. Please let them know you appreciate their support, and please
mention that you saw their message in HOH-LD-News.
- Advertisers in this Issue
First Premium Placement:
Clarity C2210 phone at Sound Clarity
Second Premium Placement:
Phonic Ear Silhouettes at Harris Communications
Third Premium Placement:
IHHD Online Educational Opportunities
Classified Section:
Two online stores, one captioning company, two conferences, and five
employment opportunities
~~~~~~~~~~~~~~~~~~~
Contact information and disclaimers are at the end of this newsletter.
~~~~~~~~~~~~~~~~~~~
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~~~~~~~~~~~~~~~~~~~
- Article 1: An Update on the Disability Rights Office, FCC - Part 1
By Cheryl Heppner
~~~~~~~~~~~~~~~~~
Editor: The FCC's Disability Rights Office is concerned with all
telecommunications issues that affect people with disabilities. The
following report is a great overview of the issues that are currently on the
table. Thanks to Cheryl Heppner and NVRC for more great reporting and for
permission to share this information. If you'd like to share it, please see
the credit at the end of this article.
This is part one of two parts.
~~~~~~~~~~~~~~~~~
Tom Chandler, Chief of the Disability Rights Office at the Federal
Communications Commission gave a wide-ranging presentation at the TDI
Conference in New Orleans on July 11, 2005. Tom said that at the last TDI
Conference in Las Vegas, the weather posed challenges and that Claude Stout
"was a much better man than I" who became one of his heroes for playing golf
in 118-degree heat. Tom joked that he didn't even think of bringing his golf
clubs this year; he could just picture Claude doing a round as hurricane
Dennis passed by, talking about how much longer his drives were in the 100
mph tailwind.
Tom touched on the changes he's seen in the two years since the last
conference in July 2003:
- Internet Protocol (IP) Relay has seen explosive growth.
- The TRS Fund payments for various relay services have grown from $25
million per year to $115 million per year, and a few weeks ago another huge
jump was approved for the next year.
- The CapTel phone was not yet available in July 2003; now it gets a
growing portion of the TRS Fund.
- In July 2003, the reimbursement rate for Video Relay Services (VRS) was
reduced to $7.75 per minute with all sorts of doom and gloom predicted; two
years later VRS continues to flourish and has a new rate of $6.64 per
minute. More important than this, the FCC is interested in not just the size
of the Fund but the services it provides.
- A few days before the last TDI conference, the FCC adopted an order
requiring digital cellular phones to be hearing aid compatible, with the
first benchmark set for September 2006. Just recently, another order by the
FCC rejected a number of challenges to this benchmark.
- In June 2004, a caption quality petition was filed with the FCC by TDI;
it is now on the agenda for the FCC's July 14, 2005 Open Meeting.
- Visual access to emergency information on TV was established by FCC
regulations in effect since August 2000; the first enforcement actions were
taken in February 2005 and May 2005, affecting three TV stations each time.
The FCC is well aware of the importance of this regulation in the post-9/11
world.
Tom said that he appreciates the many people who have come to the FCC,
pounding them on the issues. He also noted that many challenges remain.
Among the recent changes at the FCC was the appointment of a new Chairman,
Kevin Martin. His commitment to disability issues is made clear by the
disability issues which fill the July 14 Open Meeting agenda.
The Disability Rights Office has been very busy. Some people work mostly
on captioning issues, others on telecommunications relay services. One of
the staff works on emergency preparedness issues, where attention is being
given to the communication needs of people who are deaf and hard of hearing
before, during and after emergencies.
Telecommunications relay services (TRS) have some of the most interesting
challenges. There's been a shift from a system based on copper wires, but
regulations were established when TRS was done over the landline phone
network. A distinction was made in interstate and intrastate calls (calls
within a state and calls made to other states). This distinction is now
becoming moot with the growing number of TRS calls being made over the
Internet.
A lot of people have spent the past three years on TRS issues, and many
of those issues are still unresolved. On some issues there is no right or
wrong way to make a decision; the FCC is just stuck until Congress sorts it
out and gives the FCC direction.
***************
(c)2005 by Northern Virginia Resource Center for Deaf and Hard of Hearing
Persons (NVRC), www.nvrc.org. When sharing this information, please ensure
credit is given to NVRC
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feedback commonly experienced by hearing aid wearers while using a cellphone.
Currently this product has a two week delivery time.
For more information, go to
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or contact us at mailto:info@harriscomm.com
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~~~~~~~~~~~~~~~~~~~
- Article 2: Public Perception of Hearing Aids Changing?
~~~~~~~~~~~~~~~~~
Editor: We've often lamented that the stigma associated with hearing aids
often prevents people from dealing with their hearing loss. But we've also
noted a recent shift in media attitudes, as they praise some of the new
hearing aids as being fashionable. It seems that we're not the only ones
who've noticed this change, as this press release from Hearing Industries of
America indicates.
~~~~~~~~~~~~~~~~~
The tide of hearing aid press coverage is turning positive. Over the past
week, three major national features and an array of local press items have
noted the new technologies, the "cool" appearance and the high consumer
satisfaction rates with today's hearing aids.
The May 22, 2006 issue of BusinessWeek notes "Hipper Hearing for
Boomers." Although the publication could not resist the "SayWhat?" tag line,
the article incorporates many important industry facts and a great photo of
Oticon's Delta. Reporter Louise Lee notes that "the bulky beige devices are
yielding to sleek, colorful ones" and reports big sales of GN ReSound's
ReSound Air. She reinforces the messages of hearing loss as a normal partner
of the Boomers' aging process and quotes BHI's Sergei Kochkin in describing
today's hearing aid as " 'a cool little consumer electronics device' that
fit(s) (this) generation's vigorous self-image."
The same day's U.S. News & World Report carries a long, descriptive
article in its Best Health section entitled "Good Vibrations: They're still
hearing aids but they're better -and smaller." Reporter Avery Comarow
interviewed a wide range of industry experts for the story before he decided
to focus on "recent advances in design" and increasing levels of consumer
satisfaction, including VA studies of VA service satisfaction that VA head
Lucille Beck, PhD, outlined for him. Comarow makes all the old arguments and
then refutes many of them or clarifies them with good information about
current devices. The story ends with a rosy picture of mail order hearing
aid purchasing, although the writer does endorse a medical evaluation.
This week's Parade Magazine joined the information march with "New Help
for Hearing Loss" a broader look at amplification that includes not only
"smaller, sleeker, smarter hearing aids" and "going wireless," with
unbranded photos of Siemens e2e system, but also implants and ALDs, with
another unbranded photo of Micro-Tech/Starkey's ELI device. Bottom line:
"aging rockers won't have to fumble with the clunky hearing aids their
parents wore."
A collection of articles is building at www.betterhearing.org, with
positive pieces from around the country. What is the stimulus for this
unprecedented press coverage - without hearing aids in the President's ears,
that is? Obviously, technology is exciting for people outside the industry
and HIA member companies are aggressively and successfully marketing
products in new ways and at new levels. Additionally, BHI has its first year
of consumer press outreach under its belt and, from the extensive research
for these articles, it is clear that the data and information from BHI work
pairs extremely well with the technology advances of members. Finally, there
are some public information efforts by the professional organizations that
are undoubtedly making a positive contribution as well.
Hearing aids even hit the editorial page positively in The Washington
Post this morning in Fred Hiatt's editorial "Signs of Change at Gallaudet"
describing the difference in the student protests of the new provost from
the demonstrations 18 years ago that led to the selection of I. King Jordan
as the first deaf Gallaudet leader in the school's history. Provost-designee
Jane K. Fernandes says much has changed, including the fact that "Hearing
aids are better than ever." Good luck, Dr. Fernandes, and thank you!
HIA, headquartered in Alexandria, VA, is the national trade association
of manufacturers of hearing aids, implantable hearing devices, assistive
listening devices, component parts and power sources for amplification
devices.
----------------------------------------------------------------
You're Career Oriented... Career Driven...and Hard of Hearing or Deaf
----------------------------------------------------------------
The Institute for Persons Who Are Hard of Hearing or Deaf (IHHD) is a
nonprofit Congressionally-funded agency dedicated to facilitating workplace
and career advancement for aspiring professionals like you.
IHHD provides important online educational opportunities to share
experiences, access top professional leaders, and develop crucial
communication and business skills. Choose from a number of programs that
cover all aspects of career growth - from starting a business to leadership
and advocacy development.
These month-long courses are delivered online using National University's
acclaimed state-of-the-art interactive learning system to provide optimal
accessibility. Visit: http://cha.nu.edu/ec/formihhd-careerdev.html?ypd002
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~~~~~~~~~~~~~~~~~~~
- Article 3: New treatment for people with tinnitus promises better sleep
~~~~~~~~~~~~~~~~~
Editor: Here's an interesting idea to deal with sleep deprivation due to
tinnitus - make yourself more sleepy at bedtime! Here's the story from John
Carroll University.
~~~~~~~~~~~~~~~~~
Wearing glasses that block the blue light that causes melatonin
suppression allows it to flow. Putting them on for a few hours before bed
time allows melatonin (the sleep hormone) to be present at bed time. This
allows people to fall asleep quickly despite the annoying ringing in their
ears.
Many people with tinnitus have trouble sleeping because of the continuous
noise. There has been some success in treating this condition with oral
melatonin given in the early evening. A new treatment is being developed at
John Carroll University based on the body's ability to produce melatonin
naturally.
It was discovered five years ago that it is the blue component in white
light that prevents the pineal gland from producing melatonin. In the
evening, when it normally would be producing the hormone, ordinary light
prevents it from doing so. Wearing glasses that block blue light allow the
flow of melatonin to begin. By bed time there is plenty of melatonin present
in the blood. This allows the person to fall asleep quickly despite the
ringing in the ears and sleep more soundly so the noise does not interfere.
By using the glasses consistently, the duration of the melatonin flow is
gradually increased. Several styles of glasses are available on the web site
www.sleepglasses.com.
In the event this does not work, testing for melatonin by taking saliva
samples may be in order. If the body is not producing melatonin in the first
place, blocking blue light will have no effect. Sampling should be done
during the late night or very early morning after having been in darkness
for two hours or more. Consulting a sleep specialist is advised. Taking oral
melatonin should be done with the guidance of a doctor. Taking melatonin by
mouth at the wrong time of day or in too large an amount can disrupt the
body's ability to produce it.
Many people without tinnitus are using blue blocking glasses to help them
fall asleep more quickly and sleep more soundly. Because the glasses create
darkness as far as the pineal gland is concerned, they are also being used
by people to reduce the effects of jet lag. They make it possible to advance
or retard the circadian clock before departure to accomplish this. Combining
wearing the glasses with exposure of the eyes to light make it possible to
reset the circadian clock.
~~~~~~~~~~~~~~~~~~~
- Article 4: Short Takes
~~~~~~~~~~~~~~~~~~~
Editor: Here are our picks of some additional stories that you may find
interesting. For more, please point your browser to:
http://www.hearinglossweb.com/news/curr.htm
~~~~~~~~~~~~~~~~~~~
Elementary Class Learns Cueing For Deaf Classmate
At Deerwood Elementary school in Eagan, an entire classroom volunteered
to give up going outside for recess. They've made that sacrifice since
October so they could learn how to communicate with a special classmate. His
name is Justin Feeser and he's deaf. Justin Feeser said his friendships have
improved, now that his buddies are learning how to cue. They're not learning
sign language. They're learning cueing -- hand signals that help deaf people
to read lips. Different positions of the hand help to provide a visual cue
for each sound of each word.
http://wcco.com/local/local_story_144231358.html
~~~~~~~~~~~~~~~~~~~
Using proper headphones can prevent hearing loss
People keep pumping up the volume on their digital music players -- and
damaging their hearing -- because those cheap little headphones can't block
out external noise. When you're walking down a busy street, riding a city
bus or taking the A train, the iPod's volume goes up, up and up when
competing with the ambient noise. Though Apple recently released software
for the iPod Nano and video iPod that locks in volume peaks with a special
code, a pair of noise-blocking or noise-canceling headphones guards against
hearing loss. With external noise blocked, music will seem as loud as those
old earbuds but at reduced actual volume.
http://www.tdn.com/articles/2006/05/01/this_day/news02.txt
~~~~~~~~~~~~~~~~~~~
New Help For Hearing Loss
As baby boomers swing into their 60s, one in three can expect some
hearing loss. But thanks to technological advances, aging rockers won't have
to fumble with the clunky hearing aids their parents wore. Among the latest
developments:
Smaller, sleeker, smarter hearing aids.
Going wireless.
Hybrid implants.
Assistive-listening devices.
http://www.parade.com/articles/editions/2006/edition_05-14-2006/Hearing_Loss
~~~~~~~~~~~~~~~~~~~
- Classifieds
~~~~~~~~~~~~~~~~~~~
Two online stores, one captioning company, two conferences, and five
employment opportunities appear in this issue. (Ads appear after this brief
table of contents.)
WCI - Your Single Source for Assistive Technology
Save 15% on Clarity Phones at WCI
http://www.weitbrecht.com
Potomac Technology - Everything You Need Under One Roof!
Save 15% on Alerting Systems plus Free Shipping!
http://www.potomactech.com
Sawyer Court Reporting
Closed Captioning Services for the hearing impaired
http://www.sawyercourtreporting.com/contact_info.cfm
National Cued Speech Association Conference
July 20 - 23
Baltimore, MD
http://tinyurl.com/nwope
SayWhatClub Annual Convention
July 2 - 15
St. Louis, MO
http://www.saywhatclub.com/events/sl-con/slcon.html
Employment Opportunity 1
Various Opportunities
GLAD
Various Southern California Locations
Employment Opportunity 2
Account Manager
Deaf and Hard of Hearing Service Center (DHHSC)
Fresno, CA
Employment Opportunity 3
Various Positions
The Learning Center for Deaf Children
Framingham, MA
Employment Opportunity 4
Deaf and HOH Outreach Specialist
Deaf and Disabled Telecommunications Program
Oakland, CA
Employment Opportunity 5
Deaf and HOH Outreach Specialist
Deaf and Disabled Telecommunications Program
Riverside, CA
-------------------
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-------------------
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handset and on the phone base. Whatever your needs, we have a Clarity phone
to fit your lifestyle. Plus get free shipping on all orders over $75.00.
Call us now at 1-800-233-9130 (V/TTY) or visit us online at http://www.weitbrecht.com
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To receive a copy of our catalog, email sales@weitbrecht.com to request
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WCI. Providing Solutions for People with Hearing Loss.
-------------------
Potomac Technology - Everything You Need Under One Roof!
Save 15% on Alerting Systems plus Free Shipping!
http://www.potomactech.com
-------------------
Save 15% on Alerting Systems plus Free Shipping!
For a safe and secure home or business environment Potomac Technology is
offering 15% savings on alerting systems through May. Choose from the
dependable Simplicity and Sonic Alert products including a variety of
telephone, doorbell, and sound signalers. Check out the new Sonic Alert
Video Phone Signaler designed to alert you to your videophone with a choice
of three distinct flash patterns.
Orders over $50.00 get free shipping! Visit us online at http://www.potomactech.com
or call 1-800-433-2838 (V/TTY).
(Use code "PTEC506H" for free shipping.)
Potomac Technology. Everything You Need Under One Roof!
-------------------
Sawyer Court Reporting
Closed Captioning Services for the hearing impaired
http://www.sawyercourtreporting.com/contact_info.cfm
-------------------
news, weather, sports and meetings
eight years experience working in closed captioning in captioning
broadcast news, sports (soccer), arts and entertainment, and history
international shows live for several companies
for more information on rates and scheduling appointments, click on:
http://www.sawyercourtreporting.com/contact_info.cfm
to reach Sawyer Court Reporting via relay:
voice: 816.761.5536 cell: 816.916.8042
-------------------
National Cued Speech Association Conference
July 20 - 23
Baltimore, MD
http://tinyurl.com/nwope
-------------------
Join us to celebrate the 40th anniversary of Cued Speech!
The National Cued Speech Association (http://www.cuedspeech.org/) is
holding a conference in celebration of the enormous advances of Cued Speech
over the last few decades, and we want you to be part of the event!
This is the only meeting in the country of its kind, bringing together
both the innovators in the field of Cued Speech and the people it most
directly affects.
This conference will provide a forum at which experts, educators, and
families can come together and share their experiences and expertise in the
field of Cued Speech, as well as participate in a wide range of stimulating
programs.
It is an opportunity to discover the community of today and explore
opportunities for the deaf community for the future.
For more information, please visit http://tinyurl.com/nwope
-------------------
SayWhatClub Annual Convention
July 2 - 15
St. Louis, MO
http://www.saywhatclub.com/events/sl-con/slcon.html
-------------------
The SayWhatClub, an on-line organization for the hard of hearing, is
having its annual convention in St. Louis, Missouri, this July 12-15. We
will have workshops, a banquet, a silent auction, Karaoke, a welcome party
and pizza party, and buffet breakfast one morning.
The emphasis at SayWhatClub Conventions is on communication between those
who are hard of hearing or deaf, so the workshops are captioned and the room
looped. We are also big on socialization and will have planned, optional
tours and shopping trips.
To register and find out more, go to the convention website:
http://www.saywhatclub.com/events/sl-con/slcon.html or contact Jan
Christensen at willwriteforfood@janchristensen.com
-------------------
Employment Opportunity 1
Various Opportunities
GLAD
Various Southern California Locations
-------------------
GLAD is an Affirmative Action Employer with equal opportunity for men,
women and people with disabilities. For more information on the following
positions, please go to: www.gladinc.org. The status of all positions is:
Regular, Full-time, Non-Exempt, Full Fringe Benefits unless otherwise noted.
All positions are open until filled.
* LIFESIGNS Director - Los Angeles
* Network I.T. Administrator - Los Angeles
* Job Developer/Interpreter - Norwalk
If interested for any of these positions then please submit resume and
application to:
Jeff Fetterman
Human Resources Specialist
Greater Los Angeles Agency on Deafness, Inc.
2222 Laverna Avenue
Los Angeles, CA 90041
V/TDD: (323) 550-4207
Fax #: (323)550-4204
E-mail: jfetterman@gladinc.org
-------------------
Employment Opportunity 2
Account Manager
Deaf and Hard of Hearing Service Center (DHHSC)
Fresno, CA
-------------------
Position Title: ACCOUNT MANAGER
Status: Regular, Full-Time, (37.5 hours per week), Exempt
Salary Range: $3,166.00 - $3,333.00/ month + Benefits
Application Deadline: Open until filled
Duties
Under the direct supervision of the Executive Director, the following tasks
will be performed:
* Prepare budgets for agency grant submissions
* Monitor agency grant budgets on an on-going basis
* Complete /invoices to all funding sources
* Monitor bookstore inventory, sales and receipts
* Prepare cash flow projections and monitor all revenues and expenses
* Prepare agency Payroll
* Supervise maintenance of the general ledger
* Analyze all financial statements
* Work closely with the Executive Director on fiscal planning, reporting,
and analysis
* General administrative duties, i.e., corporate records, taxes, insurance,
etc.;
* Provide supervision to all bookkeeping personnel.
* Coordinates physical operations of headquarters and outreach facilities
* Participate as a member of the agency's management team.
* Other fiscal duties as assigned.
Qualifications
* Experience and training in accounting for non-profit organizations
* Knowledge and experience of accounting duties - posting general ledger,
preparation of financial statements and reports, cash flow projections, etc.
* Knowledge of, or willingness to learn, American Sign Language
* Knowledge of current computer and accounting software
To apply, please send a letter of interest, resume, three letters of
recommendation, and three references to previous employers to:
Denise Lanier, Human Resource Manager
5340 N. Fresno ST.
Fresno, CA 93710
Or Fax to (559) 225-8215
DHHSC does not discriminate on the basis of age, sex, race, mental or
physical disability, religion, ancestry, national origin, medical condition,
sexual orientation, political activity, or marital status.
-------------------
Employment Opportunity 3
Various Positions
The Learning Center for Deaf Children
Framingham, MA
-------------------
Teacher of the Deaf
Requirements: Massachusetts teacher certification or ability to become
certified. Multiple positions available from preschool through high school
for the 2006-2007 academic school year. ASL fluency essential.
Learning Disabilities/Reading Specialist
Ensure that students with learning disabilities effectively access the
Massachusetts Curriculum Frameworks and effectively participate in
state-wide level assessment. The Learning Disabilities/Reading Specialist
will work collaboratively with an interdisciplinary team of department
supervisors, teachers, speech/language pathologists, and therapists in
creating and facilitating instructional supports and activities.
Requirements: Massachusetts DOE license or demonstrate the ability to be
licensed by the Massachusetts DOE. Teacher of the Deaf with evidence of
further training in learning disabilities or a Teacher of Learning
Disabilities with additional training in Deaf Education.
Director of Vocational Services
Licensed Vocational Teacher
Ensure that students with learning disabilities effectively access the
Massachusetts Curriculum Frameworks and effectively participate in
state-wide level assessment. The Learning Disabilities/Reading Specialist
will work collaboratively with an interdisciplinary team of department
supervisors, teachers, speech/language pathologists, and therapists in
creating and facilitating instructional supports and activities.
Requirements: Massachusetts DOE license or demonstrate the ability to be
licensed by the Massachusetts DOE. Teacher of the Deaf with evidence of
further training in learning disabilities or a Teacher of Learning
Disabilities with additional training in Deaf Education.
Curriculum Specialist
Plan and organize MCAS testing and curricula alignment including
alternative testing. This qualified candidate will work collaboratively with
department supervisors and teachers related to the Massachusetts Curriculum
Frameworks alignment and MCAS state-wide alternative testing. He/she will
plan and organize curricula alignment and MCAS portfolio testing.
Requirements: Minimum of 5 years as a Teacher of the Deaf or related
field. MA degree in Deaf Education, Curriculum or related field. American
Sign Language fluency. Excellent written communication skills. Must have the
ability to work with teachers in collaborative efforts in accessing the
general curriculum for all students.
Please send resumes and references to:
The Learning Center for Deaf Children
Attn: Lynn Marshall
848 Central Street
Framingham, MA 01701
Fax: 508-875-9203
Phone: 508-879-5110 v/tty
www.tlcdeaf.org
-------------------
Employment Opportunity 4
Deaf and HOH Outreach Specialist
Deaf and Disabled Telecommunications Program
Oakland, CA
-------------------
Deaf and Disabled Telecommunications Program
Managed and Operated by the California Communications Access Foundation
Job Title: Outreach Specialist * Deaf & HOH Community * ASL Required
Department: Field Operations
Reports To: Field Operations Supervisor
FLSA Status: Exempt
Salary Grade Level: 3
Summary
The outreach specialist informs a targeted community within the State of
California of the products and services available through the Deaf and
Disabled Telecommunications Program. This position is based in Oakland.
Essential Duties and Responsibilities include the following. Other duties
may be assigned.
* Identify, develop and generate new customers into the DDTP programs via
networking, lead generation, cold calling, media contacts, mailings and
field visits to customers, community organizations and direct service
providers.
* Provide group presentations, trainings and workshops to the general public
as well as to targeted community groups.
* Provide information about the DDTP programs, services and equipment,
including:
* knowledge of the types of services and equipment available to meet the
telecommunications needs of persons with an array of functional limitations
when using the telephone.
* knowledge of the eligibility qualifications and certification necessary
for individuals to receive assistance from the program
* knowledge of the history, structure and governance, and funding of the
DDTP
* Access and utilize available resources from diversified user groups within
assignment through consultation with organizations, businesses and service
agencies representing all user groups to network, access groups for public
education and to obtain public input regarding the services provided through
the CTAP and CRS Programs. Diversified user groups include: Senior Citizens,
ethnic groups, disabled members of specific ethnic and cultural communities,
SHHH, ALDA, Deaf, hard of hearing, brain injured, cognitively impaired,
mobility impaired, speech disabled, deaf-blind, the general public, and
others.
* Meet goals set with the Field Operations Supervisor, typically completing
at least four outreach events a week that the Outreach Specialist has
generated through their own networking. Outreach events include group
presentations, exhibits/convention booths, and TTY, VCO, or CRS trainings.
Outreach Specialists are responsible for arranging communication access via
interpreters and/or real time captioners as needed.
* Develop media contacts; prepare and submit a minimum of three articles,
bio's and summaries to be submitted in agency newsletters and various media
publications, and provide interviews via radio and/or television.
* Conduct office visits to consumer and service providers.
* Compile a detailed monthly report documenting consumer feedback and
outreach activity.
* Work within a predetermined territory.
* Prepare monthly expense reports for reimbursement.
* Provide customer service coverage in our service centers as needed.
* Other duties as assigned.
Qualifications To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or one to
two years related experience and/or training; or equivalent combination of
education and experience.
Two years' professional experience conducting consumer-focused outreach
and education and/or work experience in deaf or disabled, or Senior Citizen,
or ethnic minority communities.
Language Skills
Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from
groups of managers, clients, customers, and the general public.
Computer Skills
To perform this job successfully, an individual should have knowledge of
Internet software; Spreadsheet software and Word Processing software, as
well as competency on a lap-top computer.
Certificates, Licenses, Registrations
Current California Driver License, with a clean DMV record.
Other Skills and Abilities
American Sign Language (ASL) skills required.
Other Qualifications
Ability to drive long distances within a predetermined territory in
California on a regular basis, to meet with the target population consumers
and the general public. Ability to work flexible hours - evenings, weekends
and frequent overnight travel are required.
-------------------
Employment Opportunity 5
Deaf and HOH Outreach Specialist
Deaf and Disabled Telecommunications Program
Riverside, CA
-------------------
Deaf and Disabled Telecommunications Program
Managed and Operated by the California Communications Access Foundation
Job Description (Brief Recruiting Version)
Job Title: Outreach Specialist * Deaf & HOH Community * So Ca * ASL
Required
Department: Field Operations
Reports To: Field Operations Supervisor
FLSA Status: Exempt
Salary Grade Level: 3
Summary
The outreach specialist informs a targeted community within the State of
California of the products and services available through the Deaf and
Disabled Telecommunications Program. This position is based in Riverside.
Essential Duties and Responsibilities include the following. Other duties
may be assigned.
* Identify, develop and generate new customers into the DDTP programs via
networking, lead generation, cold calling, media contacts, mailings and
field visits to customers, community organizations and direct service
providers.
* Provide group presentations, trainings and workshops to the general public
as well as to targeted community groups.
* Provide information about the DDTP programs, services and equipment,
including:
* knowledge of the types of services and equipment available to meet the
telecommunications needs of persons with an array of functional limitations
when using the telephone.
* knowledge of the eligibility qualifications and certification necessary
for individuals to receive assistance from the program
* knowledge of the history, structure and governance, and funding of the
DDTP
* Access and utilize available resources from diversified user groups within
assignment through consultation with organizations, businesses and service
agencies representing all user groups to network, access groups for public
education and to obtain public input regarding the services provided through
the CTAP and CRS Programs. Diversified user groups include: Senior Citizens,
ethnic groups, disabled members of specific ethnic and cultural communities,
SHHH, ALDA, Deaf, hard of hearing, brain injured, cognitively impaired,
mobility impaired, speech disabled, deaf-blind, the general public, and
others.
* Meet goals set with the Field Operations Supervisor, typically completing
at least four outreach events a week that the Outreach Specialist has
generated through their own networking. Outreach events include group
presentations, exhibits/convention booths, and TTY, VCO, or CRS trainings.
Outreach Specialists are responsible for arranging communication access via
interpreters and/or real time captioners as needed.
* Develop media contacts; prepare and submit a minimum of three articles,
bio's and summaries to be submitted in agency newsletters and various media
publications, and provide interviews via radio and/or television.
* Conduct office visits to consumer and service providers.
* Compile a detailed monthly report documenting consumer feedback and
outreach activity.
* Work within a predetermined territory.
* Prepare monthly expense reports for reimbursement.
* Provide customer service coverage in our service centers as needed.
* Other duties as assigned.
Qualifications To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or one to
two years related experience and/or training; or equivalent combination of
education and experience.
Two years' professional experience conducting consumer-focused outreach
and education and/or work experience in deaf or disabled, or Senior Citizen,
or ethnic minority communities.
Language Skills
Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from
groups of managers, clients, customers, and the general public.
Computer Skills
To perform this job successfully, an individual should have knowledge of
Internet software; Spreadsheet software and Word Processing software, as
well as competency on a lap-top computer.
Certificates, Licenses, Registrations
Current California Driver License, with a clean DMV record.
Other Skills and Abilities
American Sign Language (ASL) skills required.
Other Qualifications
Ability to drive long distances within a predetermined territory in
California on a regular basis, to meet with the target population consumers
and the general public. Ability to work flexible hours - evenings, weekends
and frequent overnight travel are required.
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