Volume 30 Issue 13

HOH-LD-News
Vol. 30, Issue 13
March 31, 2007

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Table of Contents
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- Article 1: Coalition of Organizations for Accessible Telecommunications

- Article 2: Hearing loss a blessing and a curse for boomer

- Article 3: How Your Brain Hears

- Article 4: Short Takes

Our advertisers make it possible for us to provide HOH-LD-News as a free service. Please let them know you appreciate their support, and please mention that you saw their message in HOH-LD-News.

- Advertisers in this Issue
First Premium Placement:
Advanced Bionics Seminar Coming to a City Near You!
Free Online Learning from Advanced Bionics!
Second Premium Placement:
Harris Communications 25th Anniversary Sale Continues!
Earmolds from Emtech Laboratories
Third Premium Placement:
Hearing Aid Repairs from Hearing Haven
Fourth Premium Placement:
Switch to Sprint
Alarm Clocks & Amplified Phones on Sale at Sound Clarity Inc.
Classified Section:
Two online stores, two education opportunities, one conference, and two employment opportunities

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Contact information and disclaimers are at the end of this newsletter.
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Advanced Bionics Seminar Coming to a City Near You!
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Discover the Future of Hearing seminars for consumers, teachers, therapists, hearing aid dispensers, audiologists and allied professionals brought to you by Advanced Bionics, A Boston Scientific Company, are coming to 12 cities across the US and Canada throughout March and April!

Anyone interested in learning about AB's newest and most advanced cochlear implant system, The Harmony HiResolution Bionic Ear System is welcome to attend any one of these free seminars!

Register today at: http://www.BionicEar.com/support/bea2007.asp#workshops
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Free Online Learning from Advanced Bionics!
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Tune in to Ask the Expert Webinar Series for consumers, teachers, and allied professionals, sponsored by Advanced Bionics, A Boston Scientific Company, are well underway, occurring the second Wednesday of each month two times/day throughout 2007.

These free online learning classes will focus on introducing AB's newest and most advanced cochlear implant system, The Harmony HiResolution Bionic Ear System and, later in the year will pair with other topics of interest to cochlear implant candidates and users. We hope you will Tune In and encourage others to Tune In too!

Registration is required for all Webinars. Sign up here: http://www.BionicEar.com/support/bea2007.asp#classes
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- Article 1: Coalition of Organizations for Accessible Telecommunications
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Editor: The Coalition of Organizations for Accessible Telecommunications (COAT) is an advocacy group working to ensure that emerging and expanding telecommunications technologies will remain accessible to people with disabilities. They began with national organizations and are now expanding to include local organizations that support this mission. If your organization would like to join, please email Karen Peltz Strauss at kpsconsulting@starpower.net. Give her the name of your organization and the name and contact information for the appropriate head of the organization.

Here's their press release.

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Coalition of Organizations for Accessible Telecommunications Launched
For Full Disability Access in the 21st Century

Coalition of Organizations for Accessible Technology Launched

For Full Disability Access in the 21st Century

Get your COAT! Today, a new coalition of disability organizations was launched to advocate for legislative and regulatory safeguards that will ensure full access by people with disabilities to evolving high speed broadband, wireless and other Internet protocol (IP) technologies. The Coalition of Organizations for Accessible Technology, or "COAT," consists of over 45 national, regional, and community-based organizations dedicated to making sure that as our nation migrates from legacy public switched-based telecommunications to more versatile and innovative IP-based and other communication technologies, people with disabilities will not be left behind.

Emerging digital and Internet-based technologies can provide people with disabilities with new opportunities for greater independence, integration, and privacy, but only if these are designed to be accessible. The guiding principle of this Coalition will be to ensure the full inclusion of people with disabilities in all aspects of daily living through accessible, affordable and usable communication technologies as these continue to evolve. To this end, and in order to achieve equal access in the 21st century, COAT has identified the following initial broad objectives:

* Extend current disability protections under Sections 255 and 710 of the Communications Act to IP technologies with improved accountability and enforcement measures, to ensure more accessibility, usability and interoperability for all persons with disabilities, including persons who are aging.

* Expand the scope of devices that must transmit and display closed captions under the Decoder Circuitry Act from the present requirement of television sets with screens that are 13 inches or larger to video devices of all sizes, including recording and playback devices, that are designed to receive or display digital and Internet programming.

* Apply existing captioning obligations under Section 713 of the Communications Act to IPTV and other types of multi-channel video programming services that are commercially distributed over the Internet.

* Restore the video description rules originally promulgated by the FCC in 2000 (overturned by the U.S. Court of Appeals for the D.C. Circuit) and ensure that this access continues in the transition to digital television programming.

* Extend existing relay service obligations under Section 225 of the Communications Act to VoIP providers (i.e., extend the obligation to contribute to the interstate relay fund that supports these services), including obligations for greater outreach to consumers.

* Require accessible interfaces on video programming and playback devices, such as televisions, VCRs, and DVD players.

* Ensure that people with disabilities have equivalent access to emergency information through identification of barriers and implementation of solutions in current and new technologies, including solutions for achieving access by people with disabilities to 911 emergency PSAPs through the receipt of text and video.

* Ensure universal service fund availability for persons with disabilities (e.g., Lifeline/Link-up programs), to increase the number of people with disabilities as broadband users.

The above objectives were recommended in a report released by the National Council on Disability: The Need for Federal Legislation and Regulation Prohibiting Telecommunications and Information Services Discrimination, available at http://www.ncd.gov/newsroom/publications/2006/discrimination.htm (released December 16, 2007).

COAT MEMBERS*

National organizations

Alexander Graham Bell Association for the Deaf and Hard of Hearing
Alliance for Technology Access
American Association of People with Disabilities
American Association of the Deaf-Blind
American Council of the Blind
American Deafness and Rehabilitation Association
American Foundation for the Blind
American Society for Deaf Children
Assistive Technology Industry Association
Association of Assistive Technology Act Programs
Association of Late-Deafened Adults
Communication Service for the Deaf
Conference of Educational Administrators of Schools and Programs for the Deaf
Deafness Research Foundation
Deaf Seniors of America
Gallaudet University
Gallaudet University Alumni Association
Hearing Loss Association of America
Helen Keller National Center
Inclusive Technologies
International Center for Disability Resources on the Internet
National Association for Parents of Children with Visual Impairments
National Association of the Deaf
National Black Deaf Advocates
National Catholic Office of the Deaf
National Court Reporters Association
National Cued Speech Association
Registry of Interpreters for the Deaf
Speech Communication Assistance by Telephone, Inc.
Telecommunications for the Deaf and Hard of Hearing, Inc.
USA Deaf Sports Federation
WGBH Media Access Group
World Institute on Disability

Regional and Community-Based Organizations

Association of Late Deafened Adults, East Bay - Northern California
Center on Deafness - Inland Empire
Deaf and Hard of Hearing Service Center, Inc. Fresno
Deaf and Hard of Hearing Service Center, Inc. Roanoke, Virginia
Deaf Community Services of San Diego, Inc.
Deaf Counseling, Advocacy and Referral Agency, San Leandro
Greater Los Angeles Agency on Deafness
Hearing Loss of Northwest Indiana Support Group for Hoosiers
Northern California Center on Deafness
North Carolina Governor's Advocacy Council for Persons with Disabilities
Northern Virginia Resource Center for Deaf and Hard of Hearing Persons
Orange County Deaf Equal Access Foundation
Roanoke Valley Club of the Deaf
San Diego - Hearing Loss Network
Tri-County GLAD

* Members as of March 12, 2007

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Harris Communications 25th Anniversary Sale Continues!
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This week receive 25% off of these products:

Alertmaster AM6000-Only $134.95 (regularly $179.95) The AlertMaster AM6000 Notification System, by Clarity, provides alerts to telephone calls and the doorbell. This system can be expanded by adding optional accessories.

Alertmaster AMRX2 Remote Receiver-Only $44.95 (regularly $59.95) An optional receiver, the AMRX2 connects easily to any standard lamp to provide visual alerts from the AM-6000 notification system in a second location.

"See What I Mean?" (DVD) -Only $37.45 (regularly $49.95) Take a humorous and enlightening look at the differences between Deaf and Hearing cultures. You will learn how to view Deaf culture with the same lens you use to view other world cultures.

Reizen RE-50 Amplified Phone-Only $104.95 (regularly $139.95) An amplified phone with incoming volume up to 50dB, the RE-50 also has a two-way speakerphone with adjustable volume control up to 20dB so you can hear your callers easier.

These sales end April 5, 2007. Check back every week for more big sales!

Go to: http://www.harriscomm.com/link/?www.harriscomm.com?sr=hlw
or contact us at mailto:info@harriscomm.com
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Earmolds from Emtech Laboratories
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If your earmold was not manufactured by Emtech Laboratories, you might be missing out. You may not have considered this but the earmold manufacturer plays an important part in providing you with comfort, fit and good sound quality. One of our popular earmolds is the Patriot(tm) it is smaller, softer and more comfortable. Sound quality is enhanced with the addition of a patented, sound improving material: E-Compound.

Your hearing healthcare professional probably knows all about the Patriot(tm) but if not, we can provide him/her with anything needed including ordering supplies.

If you have any questions feel free to e-mail me at: ada@emtech-labs.com
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- Article 2: Hearing loss a blessing and a curse for boomer
By Cathy Hamilton
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Editor: Here's a humorous look at hearing loss and denial from Cathy Hamilton, the editor of BoomerGirl.com . You boomers may enjoy poking around www.BoomerGirl.com - actually, pretty much anybody might enjoy it.

This article is reprinted with Cathy's kind permission.

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I am absorbed in cocktail party conversation with two married friends when I suddenly realize I can't hear a word they're saying.

Well, that's not exactly true. Sometimes I can hear every other word, or several words in a row. Occasionally, I catch a whole sentence. Other times, I lock on to chatter from across the room and lose my own conversation completely. Then, inevitably, in the din of the crowded kitchen, it all turns to indecipherable mush.

The man is talking about boomerang kids and the havoc they're wreaking on his life. I am interested and can totally relate, but all I'm getting are short clips: "... leaves the light on all night ...," "... went downstairs and stepped in her dog's poo ...," " ... get a job and move out ..."

I lean in, closer and closer - so close, I suspect his wife thinks I'm trying to kiss him. Of course, if that were true, I'd have a "come hither" look of passion on my face. Instead, I'm taking on that scary, screwy look of intense concentration - the one older people get when they're trying to hear, or comprehend something beyond their ken, like Medicare Part D or how to download a podcast. It's that brow-crinkled, crazy-eyed, grimaced expression that happens just before they cry, "HEH?" at three times normal volume.

Not a sexy look for anyone.

Years ago, after my ears inexplicably started ringing somewhere in the stratosphere above High C, I had my hearing tested. An hour later, diagnosed with tinnitus and a mild low-frequency hearing loss, I left the audiologist' s office and drove straight home to the Isle of Denial.

A hearing loss? Excuse me? (Not "excuse me?" as in "please repeat yourself" but "excuse me?" as in "as if!") I am WAY too young! My stereo was never THAT loud in college. Not like the girl down the hall in the dorm. (Now, THAT was a stereo.) Mine was a small, tinny-sounding affair. No woofers OR tweeters for me. How can I have a hearing loss?

I didn't go to THAT many concerts. And it's not like I was a headbanger or anything. We're talking Jackson Browne and Bonnie Raitt. Emmylou Harris. James Taylor. And, OK, the Rolling Stones, but that was in a huge outdoor football stadium. How loud could it have been?

For years, I refused to believe. Even as the TV and car radio got progressively louder. Even when I'd humiliate myself in meetings by laughing aloud at what I thought was a joke, only to find out the comment was a serious analysis of the company's "bottom line."

And because mine is a LOW frequency loss, the sounds I have the most trouble hearing are men's voices, like my husband's soft baritone or the boss' bass timbre. You might argue this could be more blessing than curse, but sometimes it actually pays to hear what your boss is saying.

As for communication at home, that's getting muffled, too. Daily dialogue between me and my spouse (whose turbo-powered stereo in college was played at deafening levels) is peppered with phrases like "What'd you say?" "Huh?" "Did you say something?" or "Are you talking to ME?"

Nightly TV viewing has become a back-and-forth volley of remote control volume adjustment. He says, "Can you turn it up a little?" (I click four notches up for the news.) I say, "Turn it down, it's hurting my ears!" (He clicks five notches down during noisy car chases.) He says, "I can't understand a word they're saying." (I click six notches up for anyone with a British accent.) Finally, one of us pitches the remote across the room at the other's recliner. "Here. You keep it!"

Back at the party, my nose-to-nose conversation is coming to an end. I have tried to laugh and nod at all the appropriate times, but I suspect I have failed miserably. I feel like I'm trying to play a game of Gossip under water.

I think, maybe it's time to get off the Isle of Denial, face the music and get a hearing aid.

Just then, a man approaches from across the kitchen. He is notoriously long-winded, an insufferable braggart: "I was just telling Bob over there about the new Jag I bought for the old ball and chain."

Maybe I'll put the hearing aid off just a little longer.

Some things are better left unheard.

- Cathy Hamilton is editor of BoomerGirl.com and a 51-year-old empty-nester. Events recounted here may be embellished, exaggerated or completely made up because she can't remember squat anymore.

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Hearing Aid Repairs from Hearing Haven
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Your old hearing aids may be valuable - to you! Most hearing aids can be repaired, regardless of age. Send your hearing aids to Hearing Haven. If we can't repair it, your only cost is the shipping. If we can repair it, you will have another hearing aid to use and enjoy.

Visit us at http://www.repair-your-hearing-aid.com and bookmark it. You'll find all the details and free articles. We can also remake the shell of any custom hearing aid to fit your ear.

Visit our website, call 888-412-3337, or email us at
CustomerService@HearingHaven.com with your questions.
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- Article 3: How Your Brain Hears
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Editor: London scientists are studying how the brain hears and hoping to use this information to improve cochlear implants. Here's the press release.

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Scientists at University College London and Imperial College London have shown how the brain makes sense of speech in a noisy environment, such as a pub or in a crowd. The research suggests that various regions of the brain work together to make sense of what it hears, but that when the speech is completely incomprehensible, the brain appears to give up trying. The study was intended to simulate the everyday experience of people who rely on cochlear implants, a surgically-implanted electronic device that can help provide a sense of sound to a person who is profoundly deaf or who has severe hearing problems.

Using MRI scans of the brain, the researchers, funded by the Wellcome Trust and the Medical Research Council, identified the importance of one particular region, the angular gyrus, in decoding distorted sentences. The findings are published in the Journal of Neuroscience.

In an ordinary setting, where background noise is minimal and a person's speech is clear, it is mainly the left and right temporal lobes that are involved in interpreting speech. However, the researchers have found that when hearing is impaired by background noise, other regions of the brain are engaged, such as the angular gyrus, the area of the brain also responsible for verbal working memory - but only when the sentence is predictable.

"In a noisy environment, when we hear speech that appears to be predictable, it seems that more regions of the brain are engaged," explains Dr Jonas Obleser, who did the research whilst based at the Institute of Cognitive Neuroscience (ICN), UCL. "We believe this is because the brain stores the sentence in short-term memory. Here it juggles the different interpretations of what it has heard until the result fits in with the context of the conversation."

The researchers hope that by understanding how the brain interprets distorted speech, they will be able to improve the experience of people with cochlear implants, which can distort speech and have a high level of background noise.

"The idea behind the study was to simulate the experience of having a cochlear implant, where speech can sound like a very distorted, harsh whisper," says Professor Sophie Scott, a Wellcome Trust Senior Research Fellow at the ICN. "Further down the line, we hope to study variation in the hearing of people with implants - why is it that some people do better at understanding speech than others. We hope that this will help inform speech and hearing therapy in the future."

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Alarm Clocks & Amplified Phones on Sale at Sound Clarity Inc.
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All bed shaker Alarm Clocks are on sale. All Clarity and Ameriphone Telephones and Amplifiers are on sale.

Save up to 35% on these and other products at http://www.soundclarity.com/hohnews

Hearing Aid Batteries always shipped FREE anywhere in the U.S.

For more information go to http://www.soundclarity.com/hohnews
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- Article 4: Short Takes
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Editor: Here are our picks of some additional stories that you may find interesting. For more, please point your browser to: http://www.hearinglossweb.com/news/curr.htm

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Sound or silence? Implants give deaf people option

More parents are choosing implants to help deaf children such as Drake Weland hear. But some deaf leaders say the decision is a big one and the devices are not for everyone. Drake Weland's parents are almost certain he would not want to live in silence. Drake was 11 months old when tests showed he was profoundly deaf. A doctor told his parents that an electronic implant could deliver sounds to his brain and help him learn to talk. The doctor said the devices, called cochlear implants, work best in babies - so Drake's parents had the surgery done right away. Their choice is increasingly common, especially for the 90 percent of deaf babies born to hearing parents. But the practice concerns some deaf people, who say that parents should wait until children are old enough to decide for themselves.

http://preview.tinyurl.com/2nlbfs

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Occupational Hearing Conservation and Hearing Protectors

Regardless of good faith efforts to control noise in the workplace, the hearing protector often stands as the first, last, and only line of defense against occupational noise-induced hearing loss (ONIHL). ONIHL as an occupational illness is well understood and completely preventable, but prevention requires a thorough understanding of the use and limitations of hearing protection devices (HPD). Appropriate application of HPD is critical if hearing loss is to be prevented in the noisy workplace.

http://www.hearingreview.com/issues/articles/2007-03_01.asp

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Digisonic SP Cochlear Implant System

Many of us know about three cochlear implants that are available in the US - from Advanced Bionics, Cochlear Corporation, and Med-El. It turns out there is another manufacturer whose implants are not available in the US. Read about them at:

http://www.neurelec.com/index.html

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- Classifieds
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Two online stores, two education opportunities, one conference, and two employment opportunities appear in this issue. (Ads appear after this brief table of contents.)

WCI. Providing Solutions for People with Hearing Loss.
Save 10% on the Sound Plus Infrared TV Listening System
http://www.weitbrecht.com

Potomac Technology. Everything You Need Under One Roof!
SPRING INTO ACTION WITH FREE SHIPPING!
http://www.potomactech.com

Education Opportunity 1
Auditory-Oral Education Workshop
San Diego, CA
April 25th, 2007

Education Opportunity 2
Summer Certificate Program in Auditory-Oral Education
San Diego, CA
July - August, 2007

The Deaf and Hard-of-Hearing in Government (DHHIG) 2007 National Training Conference
May 8-10, 2007
Washington, DC
http://www.dhhig.org/ntc/2007

Employment Opportunity 1
Various Positions
GLAD
Various Southern California Locations

Employment Opportunity 2
Online Customer Service Representative
LunarPages Web Hosting
Work From Home

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WCI. Providing Solutions for People with Hearing Loss.
Save 10% on the Sound Plus Infrared TV Listening System
http://www.weitbrecht.com
-------------------

Enjoy your favorite TV show or movie again with the Sound Plus Infrared TV Listening System. And enjoy the savings of 10% during the month of April at WCI. This system includes transmitter, receiver, television microphone and 3.5mm jack for optional earphone/headphone. Call us now at 1-800-233-9130 (V/TTY) or visit us online at http://www.weitbrecht.com.

To receive a copy of our NEW catalog, all you have to do is email sales@weitbrecht.com to request it.

WCI. Providing Solutions for People with Hearing Loss.

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Potomac Technology. Everything You Need Under One Roof!
SPRING INTO ACTION WITH FREE SHIPPING!
http://www.potomactech.com
-------------------

During the month of April get FREE SHIPPING on all orders over $50.00 at Potomac Technology. Whatever you need, it's all here. From signalers and alarm clocks to books and jewelry. Why go anywhere else? And it's so easy to shop. Just call us toll free at 1-800-433-2838 (V/TTY) or visit us online at http://www.potomactech.com

To get our catalog just email info@potomactech.com and request one. Don't miss out on this great offer!

Potomac Technology. Everything You Need Under One Roof!

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Education Opportunity 1
Auditory-Oral Education Workshop
San Diego, CA
April 25th, 2007
-------------------

This workshop will provide professionals and parents with knowledge concerning brain development as it pertains to language and learning. Presenters will discuss best practices for teaching Auditory-Oral methods, outline strategies that empower parents to assist their child in developing language skills and to cope with the educational system. They will review the issues and data concerning Bi-Lateral Cochlear Implants.

Wednesday, April 25th, 2007 9:00 a.m to 4:00 p.m.
Alliant University Zabol Hall
10455 Pomerado Road, San Diego, CA 92131

To view/download brochure, please point your browser to:
http://www.hearinglossweb.com/evnt/aows.pdf

For more information contact Program Director:
Dr.Thomas Goulder, PhD
760.471.5187

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Education Opportunity 2
Summer Certificate Program in Auditory-Oral Education
San Diego, CA
July - August, 2007
-------------------

A fun and exciting program to gain expertise in:
• Applied Articulation and Acoustic Phonetics for the Classroom Teacher
• The Assessment of Language in Early Childhood
• Applied Audiology for the Educational Setting
• Spoken Language and Literacy Development with Mainstreamed Children

To view/download brochure, please point your browser to:
http://www.hearinglossweb.com/evnt/aoprog.pdf

For information about available scholarships contact:
Program Director, Thomas Jordon Goulder, PhD.
Phone: 760.471.5187 Fax: 760.591.4631

For more information or to register call Alliant Admissions at 1.866.U.ALLIANT or email: admissions@alliant.edu.

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The Deaf and Hard-of-Hearing in Government (DHHIG) 2007 National Training Conference
May 8-10, 2007
Washington, DC
http://www.dhhig.org/ntc/2007
-------------------

The Deaf and Hard-of-Hearing in Government 2007 National Training Conference (NTC) will be held May 8-10, 2007 at the Cafritz Center at George Washington University.

The DHHIG NTC will focus on the employment, advancement, retention, and culture of Government employees who are Deaf and Hard of Hearing as well as hearing employees.

The conference will also focus on ways to foster communication among hearing and Deaf individuals, regardless of communication modes such as sign language or spoken English.

The conference will provide an opportunity for the attendees to hear from nationally recognized speakers and trainers; they will address current realities and future trends, and the assessment and use of leadership.

Our goal is to increase the participants' awareness of issues that challenge government employees who are Deaf, Hard of Hearing, or hearing people with an interest in the Deaf and Hard of Hearing community.

Registration ends on soon! It closes on April 6th, 2007.

Don't miss out!

Click on http://www.dhhig.org/ntc/2007 for more details.

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Employment Opportunity 1
Various Positions
GLAD
Various Southern California Locations
-------------------

GLAD is an Affirmative Action Employer with equal opportunity for men, women and people with disabilities. For more information on the following positions, please go to: www.gladinc.org. The status of all positions is: Regular, Full-time, Non-Exempt, Full Fringe Benefits unless otherwise noted. All positions are open until filled.

* Regional Director - Riverside, CA
* Mexican Sign Language Interpreter - Riverside. CA
* Job Developer/Interpreter - Crenshaw, CA
* Community Advocate - Los Angeles, CA
* Placement Coordinator - Crenshaw, CA
* Placement Coordinator (Temporary) - Norwalk, CA
* Hard of Hearing Specialist (Temporary) - Los Angeles and Riverside
* Community Advocate (Temporary) - Riverside, CA
* Community Advocate - Riverside, CA

If interested for any of these positions then please submit resume and application to:

Jeff Fetterman
Human Resources Specialist
Greater Los Angeles Agency on Deafness, Inc.
2222 Laverna Avenue
Los Angeles, CA 90041
V/TDD: (323) 550-4207
Fax #: (323)550-4204
E-mail: jfetterman@gladinc.org

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Employment Opportunity 2
Online Customer Service Representative
LunarPages Web Hosting
Work From Home
-------------------

We are looking for people who love working on their computers from home, have the time and the motivation to have a real career in customer service with a company offering daily challenges and a stable and secure future.

At Lunarpages Web Hosting supporting our customers in an efficient, responsive and friendly manner is our primary goal. At this time along with our phone support, we provide email support and open community forums.

We also intend to offer live chat support 24/7 and we need smart, reliable and technically savvy people. If you love spending time online, and are willing to learn all that we are willing to teach, please contact us as we would love the opportunity to interview you.

At Lunarpages we are aware that within our society there are limitations for job choices for many people due to impairments, social disorders and accessibility issues. We welcome and encourage applications from everyone and we will provide the training and support you need to excel in customer service.

JOB DESCRIPTION:
1. Level I technical support issues via email support, chat and Lunarforums.
2. Utilizes Level I security access to Account Management System to assist customers.
3. Transfers static customer accounts from previous web host to Lunarpages' servers.
4. Supports sales and billing as a secondary role.
5. Escalates or flags tickets and calls to senior personnel when necessary.
6. Adds features to accounts via billing manager when requested.
7. Assists customers in Lunarpages support chat.
8. Answers Help Desk tickets as a secondary responsibility.
9. Reads, troubleshoots and answers Lunarforums threads.
10. Continues development of Lunarpages and systems knowledge to more effectively answer calls.
11. Answers all Level I technical questions.
12. Performs miscellaneous job-related duties as assigned.

SKILLS:
* Ability to communicate effectively.
* Skill in the use of personal computers and related software applications.
* Ability to work productively and efficiently to meet deadlines and quotas.
* Attention to detail.
* Analytical skills.
* Knowledge of customer service principles, techniques, systems and standards.
* Ability to work in a team environment.
* Internet and computer skills to include but limited to:
* General knowledge of the Internet including surfing and how to search terms using search engines such as Google.
* Operating Systems.
* Email clients.
* General knowledge of HTML Editors
* Ability to use an HTML editor a plus.
* Knowledge and ability to use Internet Browsers such as Internet Explorer, Netscape or Firefox.
* MS Office Applications: Word, Excel.
* Web forums, blogs or bulletin boards.
* Familiarity with Cpanel or other web hosting tools a plus
* Familiarity with HTML or other scripting languages a plus
* Familiarity with file transfer via the Internet (FTP) a plus.

We offer excellent benefits: Medical, Dental, Vision, Life, Sick Leave, Vacation, and a 401K program. Interested applicants should apply for position by emailing jobsonline@lunarpages.com

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- Contact Information and Disclaimers
~~~~~~~~~~~~~~~~~~~

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