Volume 30 Issue 6

HOH-LD-News
Vol. 30, Issue 6
February 10, 2007

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Table of Contents
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- Article 1: The Year's Hot Topics for ALDAns - Part 2

- Article 2: State of the Science on Aural Rehabilitation - Part 2

- Article 3: ACTION ALERT! Help Build a Case for ADA Restoration!

- Article 4: Short Takes

Our advertisers make it possible for us to provide HOH-LD-News as a free service. Please let them know you appreciate their support, and please mention that you saw their message in HOH-LD-News.

- Advertisers in this Issue
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Available - Contact larry@hearinglossweb.com
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Fourth Premium Placement:
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Get your special Valentine's gift from Sound Clarity Inc.
Classified Section:
Two online stores and five employment opportunities

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Contact information and disclaimers are at the end of this newsletter.
~~~~~~~~~~~~~~~~~~~

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- Article 1: The Year's Hot Topics for ALDAns - Part 2
Presented by Cheryl Heppner
~~~~~~~~~~~~~~~~~

Cheryl is one of the leading national advocates for people with hearing loss, and is involved in just about every hearing loss advocacy organization on the planet. Here she is with her take on the current hot issues.

This article is part of our coverage of the 2006 ALDA National Convention (ALDAcon). For more coverage of this great convention, please point your browser to http://www.hearinglossweb.com/res/hlorg/alda/cn/2006/2006.htm

This is part two of three parts.

~~~~~

Internet Captioning

Next I'd like to discuss captioning on the Internet. There are all kinds of videos on the web, and very few of them are captioned. We are finally getting pretty good television captioning, and now everything is moving to another medium, and we have to start all over again,

AOL is providing captions on their online videos. Claude Stout and I are working on their advisory committee. Also Google now has a tool that can be used to create online captioning. And they have begun to provide closed captioning for selected videos in their database.

Movie Captioning

Next is movie captioning. In July there was a meeting to talk about communications access at the Access Board. One of the presentations was made by Rosaline Crawford of the NAD. She said that 80 theaters a week are showing Insight Cinema captions, 150 are showing Rear Window, and 159 have DTS.

This is compared to 5713 movie theaters and 37,092 screens. This means that we have captions on less than 1% of screens. At the current rate it will take 244 years to have captioning equipment available for every screen.

DVD Captioning

I also want to address DVDs. We had a wonderful victory, thanks to Russ Boltz. The settlement was announced in August, 2006. It stated that the large studios agree to caption all the material on their DVDs. What is incredible about this is that there is no law specifying captioning on DVDs. He won this based on a claim of false advertising. People bought DVDs because they claimed to be captioned, and only the feature was captioned.

Telecommunications Relay Service

Next is the topic of TRS. People who use sign language use video relay services We have been working with the FCC to ensure that all providers of VRS are compatible. That makes the service just like using a voice phone.

How many of you have heard about relay fraud calls? Some business owner picks up the phone and gets an order for 10 bridal grounds and wants them sent to him. And the credit card bounces or was stolen or something. We have had a lot of discussion at DHHCAN about this. Most of the calls come from IP Relay, because those calls can't be traced. So it's a great way for con artists to try to get things.

One idea is that everyone who uses this system would have to register. One question concerns people with multiple computers or that call from different locations. Do they have to register each individually? Relay calls are supposed to be as transparent as possible. One of the proposals is for the communications assistant to announce that this is a fraud call. We have a lot of concern about this. Should we allow the CA to get involved in the call?

Q. From the business point of view, are hearing people also using IP phone calls for fraud? Isn't that the same situation?
A. IP relay is text based, so they don't have phone numbers. So relay users can't be traced, while IP phone callers can.

Our position so far is that we don't want the experience of using the relay to change dramatically. We think it's the responsibility of the business owner to do some follow-up. Good business owners know not to ship something until the credit card clears, etc.

Captioned Telephone

The CapTel phone takes care of connecting to a captioning service and to the person called. What the other person is saying is shown in text. But there are some states that don't allow people with hearing loss to get these phones, because of financial reasons. But that is discrimination, because it excludes a whole class of people. As of July, there are still 9 states that have a limited number of users, if they offer the service at all.

Now Ultratec has eliminated the need for a special telephone, with their IP CapTel system. You can use any phone and a computer, and some software they will make available free of charge. But the FCC has not approved the request for this service. They have also not yet mandated captioned telephone service. This means that each state can decide whether to provide the service or not. If the mandate for IP CapTel goes through, the cost will move form the states to the Federal level.

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- Article 2: State of the Science on Aural Rehabilitation - Part 2
by Mark Ross, Ph.D.
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Editor: What do you think of when you hear the term "aural rehabilitation"? If you don't really quite know what it means, you're not alone. And that's an unfortunate thing, because aural rehabilitation is very important to people with hearing loss.

Here's Mark Ross' discussion of the recent "State of the Science on Aural Rehabilitation" conference. This article first appeared in Hearing Loss Magazine (January/February 2007), and is reprinted with the author's kind permission.

This is part two of five parts.

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What we would now define as the psychosocial realm was not explicitly addressed in the training curriculum. However, in retrospect, it is clear that much of the value of the program undoubtedly rested on the informal interactions among the patients. The group experience, while undefined at the time and even unintentional, undoubtedly impacted on all of us there. The participants could share experiences, encourage acceptance of the reality of the hearing loss, and support reluctant new hearing aid users to "get on the air." It was the kind of interactions that current AR proponents constantly seek to emulate, but find difficult for a number of reasons (money and acceptance being the key ones). Old-time lipreading teachers can testify how often their students would seem to get off track in their desire to use class time to exchange personal experiences; the wise teachers knew enough to encourage these interactions, recognizing their value. (These were the days before the term "speech-reading" became the approved terminology for the activity, and for very good reasons. We now know that achieving optimal visual communication clues depends upon more than just the lip movements.)

Alas, this "Camelot" of AR programs is no more. Over the years questions were asked regarding its cost-effectiveness, and evidently the answers were not very satisfactory. We have, it is quite apparent, moved into a more budget-conscious era than existed during WW II. Rehabilitation endeavors in all areas now stress objective evidence regarding the efficacy of therapeutic procedures. This requirement is particularly important to third party funders of rehabilitation therapies, whether the Pentagon or private insurance companies. And the evidence required by the budget minders has to be convincing and irrefutable; they are not known for being eager to approve the expenditure of funds. The burden, therefore, is on the provider of AR services to prove their efficacy. My personal testimony as a patient, no matter how convinced I am of the value of the services I received - or have provided others - is insufficient. Along with all other types of therapeutic procedures, AR now has to be placed on a defensible, scientific, footing. The presentations given at the State of the Science Conference met this requirement. Some dealt with the results of therapeutic procedures, others were more conceptual in content; all, however, reflected the current state of knowledge in topics related to AR.

Up to now, I've talked about AR as if it were some clearly definable procedure. It's really not. As I have already implied, years ago the term was used almost synonymously with lipreading (or speech-reading), with an occasional bow to auditory training. Courses at some universities were labeled "aural rehabilitation" and consisted primarily of lipreading lessons. The concept is much murkier now than it was then. But if we are to know what we are talking about, we have to define what we mean by the term. I would define AR as any device, procedure, information, interaction, or therapy which lessens the communicative, psychosocial, and economic consequences of a hearing loss. While this definition pretty much covers the waterfront - any casual hallway encounter can be labeled as AR if it is seen as helpful to a person - it doesn't address the actual effectiveness of any rehabilitation measure. Thus, for example, while we don't need to formally investigate the question of whether hearing aids are helpful to people (that is self-evident), we really don't know how much, whether, or what type of post-selection training can increase the benefits and satisfaction of hearing aid usage.

Unfortunately, much of what is called AR is notoriously difficult to research, particularly in the psychosocial realm. But we don't have the luxury of waiting until the emergence of irrefutable evidence before we do anything; people need help now. And as it happens, quite a bit is known about "best practices" in Audiology. Recently, the profession has published guidelines, entitled "The Audiologic Management of Adult Hearing Impairment" (Audiology Today, Sept/Oct 2006). These guidelines distill the essence of the current state of research evidence and clinical practices of leading audiologists in the field. They begin with the recommended components of an auditory assessment and end with suggestions regarding follow-up Audiologic Rehabilitation. In between, the guidelines cover the assessment of auditory and non-auditory needs, components of a hearing aid selection procedure, and hearing assistive technologies. It should be noted that this four- page published guideline is a summary of the complete forty-four page document. The presentations at the State of the Science Conference reflected much of the content of these guidelines. (As it happens, three of the AAA committee members who formulated the guidelines presented papers at the conference.)

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- Article 3: ACTION ALERT! Help Build a Case for ADA Restoration!
~~~~~~~~~~~~~~~~~

Editor: Regular readers are well aware that the protections provided by the ADA have been whittled away in recent years. The American Association of People with Disabilities (AAPD) has launched a program to restore those protections and they need your stories of employment discrimination! Here's the story!

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The American Association of People with Disabilities (AAPD) needs your compelling, real-life stories of employment discrimination on the basis of disability to help make its case to Congress that the Supreme Courts narrow interpretations of the Americans with Disabilities Act have harmed people with disabilities in employment and that its time to restore the original scope and intent of the ADA! AAPD, in conjunction with the Consortium for Citizens with Disabilities (CCD), will use these personal stories in coming weeks to build bipartisan support while educating members of Congress in a way which they can readily understand and relate to about the need for a legislative fix to the ADA.

Background:

* In recent years, a number of Supreme Court decisions have significantly reduced the protections available to people with disabilities within employment settings.

* Courts are quick to side with businesses and employers, deciding against people with disabilities who challenge employment discrimination 97% of the time, often before the person has even had a chance to show that the employer treated them unfairly.

* Courts have created an absurd Catch-22 by allowing employers to say a person is too disabled to do the job but not disabled enough to be protected by the ADA.

* People with conditions like epilepsy, diabetes, HIV, cancer, hearing loss, and mental illness who manage their disabilities with medication, prosthetics, hearing aids, etc. or mitigating measures are viewed as too functional to have a disability and are denied the ADA's protection from employment discrimination.

* People denied a job or fired because an employer mistakenly believes they cannot perform the job or because the employer does not want people like that in the workplace are also denied the ADA's protection from employment discrimination.

This Is Not What Congress Intended When They Passed The ADA in 1990!

Who can help: ANYONE who has experienced employment discrimination on the basis of his or her disability.

* Both those who have AND haven't brought their claims to court

* Those who don't bother to go to court because they've been told or believe they cannot prove they have a disability

* Veterans with disabilities

What you can do: Send an email summary of your story, what happened, when it happened, and how it was resolved (if at all).

* Denials of reasonable accommodations
* Hiring discrimination
* Discriminatory firing and layoffs
* Harassment

When you should do it: There is an immediate need for these stories, so please send these stories ASAP!

Where to send your stories: Please send your stories to Anne Sommers, Policy Counsel at AAPD by email at aapdanne@earthlink.net.

(**Your name or details of your story will not be used without first receiving your express permission.**)

For more information, contact:
Anne C. Sommers. J.D.
Policy Counsel
American Association of People with Disabilities (AAPD)
(202) 457-0046 (V/TTY)
800-840-8844 (V/TTY) toll-free
aapdanne@earthlink.net

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- Article 4: Short Takes
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Editor: Here are our picks of some additional stories that you may find interesting. For more, please point your browser to: http://www.hearinglossweb.com/news/curr.htm

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Plans for SD deaf town scrapped

You may have heard of plans to create near Sioux Falls, SD, a town in which sign language was the common language. The plans have been in the works for years and for a while things were rolling along. Now those plans have been scrapped and the promoters are leaving the state. Among the reasons cited for the change of plans are " declining enrollment at South Dakota School for the Deaf and the rapidly declining deaf and signing population in Sioux Falls because of changes at Communication Service for the Deaf."

http://www.argusleader.com/apps/pbcs.dll/article
?AID=2007702090313

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Gallaudet rating raised to adequate

Gallaudet failed to show adequate progress in key areas, including the number of students who stay in school and graduate, according to the report by the federal Office of Management and Budget. Gallaudet's graduation rate of 42 percent was well below target levels. The upgraded rating came after an appeal by the university. Last year at this time, the OMB reported that the school was not using U.S. tax dollars effectively. Gallaudet appealed because school officials were consulted for the assessment, a Gallaudet spokeswoman said Tuesday.

http://www.examiner.com/a-551485~Gallaudet_
rating_raised_to_adequate.html

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Interview with Jane Fernandes

The dust has settled at Gallaudet over the appointment of Jane Fernandes, and it seems that everyone is moving on. Here are Jane's thoughts about the Gallaudet situation and the broader issues now that some time has passed. You can read Jane's answers to these questions:
Q: Tell us about your experiences growing up with hearing loss.
Q: Talk about your career and how you came to work at Gallaudet. What are your greatest career accomplishments?
Q: What changes do you see happening in the Deaf Culture? Is there a particular structure to the deaf community?
Q: How are cochlear implants changing the deaf community?
Q: Were you surprised by the student protests after you were named president? What do you feel are the real reasons behind the protests?
Q: What do you see as the next step for you in your career?

http://www.asha.org/about/publications/leader-online/070123d.htm

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- Classifieds
~~~~~~~~~~~~~~~~~~~

Two online stores and five employment opportunities appear in this issue. (Ads appear after this brief table of contents.)

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Employment Opportunity 1
Various Positions
GLAD
Los Angeles

Employment Opportunity 2
Executive Director
CalCLAD
San Leandro, CA

Employment Opportunity 3
Online Customer Service Representative
LunarPages Web Hosting
Work From Home

Employment Opportunity 4
Various Positions
New York School for the Deaf
White Plains, NY

Employment Opportunity 5
Executive Director
Maine Center on Deafness (MCD)
Portland, ME

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Employment Opportunity 1
Various Positions
GLAD
Los Angeles
-------------------

GLAD is an Affirmative Action Employer with equal opportunity for men, women and people with disabilities. For more information on the following positions, please go to: www.gladinc.org. The status of all positions is: Regular, Full-time, Non-Exempt, Full Fringe Benefits unless otherwise noted. All positions are open until filled.

* Building Manager - Los Angeles, CA
* Regional Director - Riverside, CA
* Community Interpreter - Los Angeles, CA
* Mexican Sign Language Interpreter - Riverside. CA
* Job Developer/Interpreter - Norwalk, CA
* Community Advocate - Los Angeles, CA
* Grant Writer - Los Angeles, CA

If interested for any of these positions then please submit resume and application to:

Jeff Fetterman
Human Resources Specialist
Greater Los Angeles Agency on Deafness, Inc.
2222 Laverna Avenue
Los Angeles, CA 90041
V/TDD: (323) 550-4207
Fax #: (323)550-4204
E-mail: jfetterman@gladinc.org

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Employment Opportunity 2
Executive Director
CalCLAD
San Leandro, CA
-------------------

The California Center for Law and the Deaf seeks candidates for Executive Director. The position will be open as of July 1, 2007.

CalCLAD was established in 1978 and is the first and only non-profit full-service legal services corporation in America devoted exclusively to serving deaf and hard-of-hearing people. Its mission is to protect and advance their legal rights to enable them to live independent, productive lives, with full access to the rights, privileges, entitlements, services, educational and employment opportunities available to others. CalCLAD is located in San Leandro, CA, and provides services statewide.

For more information about duties, qualifications, and how to apply, please go to www.deaflaw.org or submit an inquiry to calclad@deaflaw.org.

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Employment Opportunity 3
Online Customer Service Representative
LunarPages Web Hosting
Work From Home
-------------------

We are looking for people who love working on their computers from home, have the time and the motivation to have a real career in customer service with a company offering daily challenges and a stable and secure future.

At Lunarpages Web Hosting supporting our customers in an efficient, responsive and friendly manner is our primary goal. At this time along with our phone support, we provide email support and open community forums.

We also intend to offer live chat support 24/7 and we need smart, reliable and technically savvy people. If you love spending time online, and are willing to learn all that we are willing to teach, please contact us as we would love the opportunity to interview you.

At Lunarpages we are aware that within our society there are limitations for job choices for many people due to impairments, social disorders and accessibility issues. We welcome and encourage applications from everyone and we will provide the training and support you need to excel in customer service.

JOB DESCRIPTION:
1. Level I technical support issues via email support, chat and Lunarforums.
2. Utilizes Level I security access to Account Management System to assist customers.
3. Transfers static customer accounts from previous web host to Lunarpages' servers.
4. Supports sales and billing as a secondary role.
5. Escalates or flags tickets and calls to senior personnel when necessary.
6. Adds features to accounts via billing manager when requested.
7. Assists customers in Lunarpages support chat.
8. Answers Help Desk tickets as a secondary responsibility.
9. Reads, troubleshoots and answers Lunarforums threads.
10. Continues development of Lunarpages and systems knowledge to more effectively answer calls.
11. Answers all Level I technical questions.
12. Performs miscellaneous job-related duties as assigned.

SKILLS:
* Ability to communicate effectively.
* Skill in the use of personal computers and related software applications.
* Ability to work productively and efficiently to meet deadlines and quotas.
* Attention to detail.
* Analytical skills.
* Knowledge of customer service principles, techniques, systems and standards.
* Ability to work in a team environment.
* Internet and computer skills to include but limited to:
* General knowledge of the Internet including surfing and how to search terms using search engines such as Google.
* Operating Systems.
* Email clients.
* General knowledge of HTML Editors
* Ability to use an HTML editor a plus.
* Knowledge and ability to use Internet Browsers such as Internet Explorer, Netscape or Firefox.
* MS Office Applications: Word, Excel.
* Web forums, blogs or bulletin boards.
* Familiarity with Cpanel or other web hosting tools a plus
* Familiarity with HTML or other scripting languages a plus
* Familiarity with file transfer via the Internet (FTP) a plus.

We offer excellent benefits: Medical, Dental, Vision, Life, Sick Leave, Vacation, and a 401K program. Interested applicants should apply for position by emailing jobsonline@lunarpages.com

-------------------
Employment Opportunity 4
Various Positions
New York School for the Deaf
White Plains, NY
-------------------

New York School for the Deaf invites you to apply for the following positions:

High School Principal
Coordinator of Clinical and Support Services
Curriculum/Technology Integration Specialist
Educational Evaluator
Speech Pathologist
Athletic Director
Physical Therapist
Occupational Therapist
Parent Educator

Anticipated Openings - Fall 2007
Classroom Teachers
Classroom Teacher Assistants

EXCELLENT BENEFIT PACKAGE

For further details about these positions or to download an application, please visit our web site: www.nysd.k12.ny.us and "Click on Employment"

Inquiries: Human Resource Recruiting Department
(914) 949-7310 VP and Voice (X213)
Email: fanwood@nysd.k12.ny.us

Certification Information can be obtained through the
New York State Department of Education www.highered.nysed.gov/tcert

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Employment Opportunity 5
Executive Director
Maine Center on Deafness (MCD)
Portland, ME
-------------------

The Maine Center on Deafness (MCD) seeks a energetic, seasoned senior manager or executive director with strong leadership and fiscal management experience as well as proven personal fundraising success in a small nonprofit setting to serve as MCD's Executive Director.

MCD is a nonprofit organization that serves people throughout Maine who are D/deaf, hard-of-hearing, late-deafened or speech-impaired by providing resources, advocating for social equality, and helping the general public to better understand and appreciate our constituents' life experience, culture, history, civil rights issues, empowerment. MCD currently delivers programs in the areas of civil rights advocacy and limited legal services, equipment distribution and sales, communications development, HIV education, and relay service promotion.

The full-time Executive Director manages the operational and fiscal affairs of the agency under the general oversight of the Board of Directors. This position is responsible for leading and directing the efforts of a small staff; developing and implement agency resources in fulfillment of MCD's mission; serving as primary spokesperson for agency, advocate for agency priorities, and educational liaison to funders, legislators, and community leaders; acting as agency development officer, including accountability for meeting annual fundraising goal; and developing with the board the strategic vision for MCD's future and developing agency resources to meet such goals.

Applicants must possess excellent staff management, fiscal management and budgeting, interpersonal, and written and communication skills. Applicants must demonstrate the ability to motivate, guide and direct small staff to work as a productive team. Essential is the ability to lead by example and master small details in service to larger vision and to identify and solve problems as they emerge. Regular travel and some overnight travel is required. Experience at senior management is essential; nonprofit executive directorship is preferred. Experience with MCD's constituency greatly desired. ASL fluency beneficial.

This position reports directly to the Board of Directors. Compensation is competitive, ranging from $40,000 to $48,000 plus benefits based on experience.

MCD is an equal opportunity employer. D/deaf and hard of hearing, women, minorities are encouraged to apply. Qualified candidates should send resume, salary requirements, and cover letter to: Executive Director, Maine Center on Deafness, 68 Bishop Street, Suite 3, Portland Maine, 04103 or e-mail to Kcannon@mcdmaine.org.

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- Contact Information and Disclaimers
~~~~~~~~~~~~~~~~~~~

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