Volume 43 Issue 9

Our advertisers make it possible for us to provide HOH-LD-News as a free service. Please let them know you appreciate their support, and please mention that you saw their message in HOH-LD-News.

- Advertisers in this Issue

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Classified Section:

One Online Store and four Employment Opportunities

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Contact information and disclaimers are at the end of this newsletter.

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- Article 1: Contact Information for TV Captioning Problems

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Editor: The FCC is now requiring the people who provide your television programming - called Video Programming Distributors or VPDs - to publish contact information that people can use to report captioning problems. And they're publishing that information on their website. They have also clarified when to contact the VPD and when you might want the FCC to get involved. Here's their notice.

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SEARCHING FOR VPD CONTACT INFORMATION

In order to search for either type of VPD contact information (for immediate concerns or written complaints), the Public can now go to the FCC's VPD Registry located at http://esupport.fcc.gov/vpd-search/search.action . This link to the VPD Registry is also available on the FCC's closed captioning website at http://www.fcc.gov/cgb/dro/caption.html .

As a caption viewer, you need to provide only two pieces of information to find your VPD: your zip code and the type of VPD or video provider that you use. In the registry, the "type of provider" is asking for how you receive your television programming. This could be "broadcast" for over-the-air users (for example, using "rabbit ears" or a rooftop antenna), "cable," "satellite," "local telephone company" or "other." If you do not know the type of VPD you use, select "All Types" and then click on "Submit." A list of the VPDs that provide service in your zip code will appear and you can select from that list. Once your VPD's name is shown, click on "view details" for that VPD's contact information.

As noted, a VPD is required to provide two kinds of contact information, and this information is divided as follows in the "VPD Details" screen: "Immediate Contact Information" (telephone number, fax number, and e-mail address for purposes of receiving and responding immediately to any closed captioning concerns) and "Written Complaint Contact Information" (the name of a person who is primarily responsible for captioning issues and who can ensure compliance with our rules, as well as the person's title or office, telephone number, fax number, postal mailing address, and e-mail address).

If you do not see the VPD you were looking for, please confirm that you entered the correct zip code. If the VPD you are looking for is still not appearing, please contact the FCC's Consumer Call Center for assistance: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322) or by e-mail to fccinfo@fcc.gov.

REPORTING AN IMMEDIATE CAPTIONING PROBLEM

If you suddenly experience closed captioning problems while watching a program on television (e.g., the captions suddenly disappear or become garbled) we encourage you to contact your VPD immediately because the VPD may be able to fix the problem on the spot. You may contact the VPD by phone, email or fax in such situations. Unless you later place your concerns in writing (in the form of a complaint discussed below), the FCC will not become involved in resolving the problem.

FILING CLOSED CAPTIONING COMPLAINTS

As noted, the FCC's closed captioning rules now allow you to file a complaint with either the FCC or your VPD (i.e., your cable, satellite or other subscription TV service or the TV station, if you do not pay for TV service). Your complaint must be in writing. If you file your complaint with the FCC, the FCC will forward the complaint to your VPD.

Your written complaint must be filed within 60 days of the captioning problem. After receiving a complaint, either directly from you or from the FCC, the VPD will have 30 days to respond to the complaint. If you file your complaint with your VPD first, and it does not respond within 30 days, or if a dispute remains, you can send your complaint to the FCC, but must do so within 30 days of the VPD's response, or 30 days after the date when the VPD should have responded.

You have two ways of filing your complaint:

1. You can file your written complaint with the FCC by using the on-line complaint form found at: http://www.fcc.gov/cgb/form2000c.html . This form was recently revised to include more specific questions to assist the Commission in resolving complaints.

2. You can also file your complaint with the FCC's Consumer Center by writing up a description of the program (see below) and either e-mailing it to fccinfo@fcc.gov; faxing it to 1-866-418-0232; or sending it to:

Federal Communications Commission

Consumer & Governmental Affairs Bureau

Consumer Inquiries and Complaints Division

445 12th Street, S.W.

Washington, DC 20554

If you choose to send in a letter or e-mail rather than use Form 2000C, please make sure to include the following information:

* your name, mailing address, and other contact information, such as a videophone or TTY number or e-mail address;

* the television channel number, call sign [for example WXYZ], and network;

* the name of the subscription service, if you pay to receive television;

* the location of the TV station or subscription service if you have it;

* the date and time when you experienced the captioning problem;

* the name of the program or show with the captioning problem;

* a detailed description of the captioning problem, including specifics about the frequency and type of problem (e.g., garbling, captions cut off at certain times or on certain days, captions missing only with HD programming);

* any additional information that may assist in processing your complaint, such as a description of your television receiver set up, including the make and model of your television or computer; whether you are using a computer to receive television signals; the type of any recording devices attached to the receiver; and the kinds of cables used to attach the components.

EXAMPLE:

On Monday February 6, 2010, I was watching Channel 52 (XYZ Channel), and the show "The Bad Guys" at 9 p.m. had no closed captioning, and during the re-run on Wednesday February 15, 2010, at 9 p.m. on Channel 52 (XYZ Channel) the closed captioning only appeared in the last 15 minutes of the program. I have an HD TV cable box that I rent from ABC cable company. The manufacturer listed on the box is CDE company.

RESOLUTION OF YOUR COMPLAINT MAY BE DELAYED IF THE INFORMATION ABOVE IS INCOMPLETE.

In addition to the information listed above, you may provide the FCC with any other information that may help explain the problem you experienced, (e.g., written out examples of garbled closed captions) and you may send videotapes to the FCC, if available.

For additional information on the FCC's closed captioning rules please see our Factsheet at http://www.fcc.gov/cgb/consumerfacts/closedcaption.html .

The closed captioning regulations are at http://www.fcc.gov/cgb/dro/captioning_regs.html . The complaint procedure is in the regulations at 47 CFR Part 79.1(g).

To request materials in accessible formats for people with disabilities (Braille, large print, electronic files, audio format), send an e-mail to fcc504@fcc.gov or call the Consumer & Governmental Affairs Bureau at 202-418-0530 (voice) or 202-418-0432 (TTY).

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- Article 2: The "Stigma" of Hearing Loss and Hearing Aids - Part Two

By Mark Ross

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Editor: The stigma of hearing loss - how happy will we all be when stigma is no more related to hearing loss than to wearing glasses. In the meantime, here's Mark Ross with his thoughts on the topic. This article was originally published in the May/June issue of "Hearing Loss" magazine and is reprinted with the author's kind permission. This is Part Two of two parts.

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Perhaps I'm a little obtuse, but it wasn't until I practiced professionally that it became obvious to me how widespread the stigma concept was, and how it was being reinforced by many in the hearing aid industry. Some companies would advertise that information about their hearing aids would be sent to responders in a "plain brown envelope," so that no one need know that they had a hearing loss (presumably their family and neighbors, as if they already didn't know!). Indeed a major advertising theme of those body worn hearing aids was how inconspicuous they were! (One even advertised that it could be hidden in a woman's hair). In this respect, except for some current notable exceptions, this basic appeal hasn't changed much; "invisibility" is still a major focus in hearing aid advertising but also much more of a reality. Hearing aids can indeed be invisible nowadays. But the problem with extolling this possibility is that it simply reinforces the notion that one has some sort of shameful condition that has to be hidden. In other words, the message being conveyed is that the hearing loss itself is a stigma, no matter how invisible the hearing aid.

This message possibly explains why denial is so common among prospective hearing aid candidates. It takes an average of about seven years after a hearing loss is noticeable (and presumably needed) for hard of hearing adults to start wearing hearing aids. It evidently takes that long before the hearing difficulties they experience are sufficient to override their feelings of being stigmatized by the hearing loss. There is no doubt that the invisibility appeal is effective with many people and has convinced some to purchase hearing aids, something they otherwise would not have done. And if that is what it takes to induce someone to use hearing aids, then I'm all for it. But it is also possible that the invisibility appeal, by reinforcing the notion of stigma, has discouraged as many people as it has convinced. Perhaps this is one reason why only 25% of people who can use aids actually purchase them. There are still lots of potential hearing aid users out there.

It is a fact that hearing loss is most common in older folks, and that most hearing aid wearers are older people. One common reason why people reject hearing aids, or insist on one that is virtually invisible, is the fear that a visible hearing aid may signal to others (and to themselves) that they're getting "old" or are old. As if age in itself was a stigma, i.e. a mark of "shame" or "personal disgrace" that must be denied at all costs. No one wants to get old (but what's the alternative?) or appear old, but rejecting a hearing aid, visible or invisible, is no way to recapture one's youth. As a matter of fact, well fitted hearing aids, because of the way they will improve communication efficiency, can help one function in an apparently more youthful manner.

The effect of a hearing aid on stigma perceptions started being formally investigated about thirty-five years ago. At that time, Audiologists began studying what they termed "The Hearing Effect," questioning whether the presence of a visible hearing aid affected how people perceived hearing aid users. Generally, it was found that people wearing hearing aids were viewed in a more negative light than those who did not use them, particularly affecting such attributes as achievement, sociability, and appearance. However, these studies were done by showing pictures of people with and without hearing aids. The point was then made that any negative effect was meaningful only to the extent that it was so perceived by the hearing aid user, and not by an observer looking at pictures. When this was done, it was found that many of the concerns that people had prior to wearing hearing aids were alleviated after the aids were actually used. What I found particularly interesting about this study was that prior to hearing aid usage, only 26% of the observers felt that wearing an aid would make the person look older (which was less that had been feared) and that this was further reduced to 11% after the aid was actually being used. Thus, it seems that the actual use of a hearing aid reduces the negative judgment associated with hearing aid usage. In other words, "Try it, you'll like it!"

We know one way of dealing with the negative perceptions that actually works, and maybe we should be doing more of this: In l984, when President Ronald Reagan began wearing a visible hearing aid, hearing aid sales soared. For better or worse, people are influenced by the behavior and appearance of the celebrities in our society. Recently, I saw a picture of New York mayor Michael Bloomberg with a visible hearing aid in his ear. And of course, there's Rush Limbaugh on TV with his very visible cochlear implant. Now whatever we may think of these gentlemen, we can agree that neither of them apparently suffer from a lack of self-esteem. As far as they're concerned, what stigma? So the more some of our celebrities and politicians stop cupping their hands behind their ears and start wearing hearing aids, the better for all of us.

To end on a hopeful note, it does seem to me that the situation is improving somewhat. In the last few years, a number of hearing aid companies, in addition to marketing "invisibility," are also proclaiming the attractiveness of their hearing aids. Virtually all manufacturers now market non-traditional devices, perhaps as some sort of fashion accessory. Besides their acoustical performance, the advertising emphasis in this line of hearing aids is on their sleek new design and their esthetic qualities. Visibility, for this line of aids, is not a negative quality. Perhaps, soon, we'll be able to retire the term "stigma" from our vocabulary as it applies to a hearing loss and hearing aids. And as hearing aids are adopted by more and more of the people who need them, perhaps their ubiquitous presence will then help us bury the stigma concept for good.

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- Article 3: Operation of Some Wireless Microphones Prohibited after June 12

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Editor: If you have a wireless microphone that operates in the 700 MHz band, you must stop using it on June 12. Here's the notice from the FCC, which includes a link to a site that specifies all offending wireless microphones.

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Under a new FCC rule, anyone who uses a wireless microphone. or similar device, that operates in the 700 MHz Band will have to stop operating their wireless microphone, or similar device, no later than June 12, 2010. To see if this law affects your wireless microphone, check our Manufacturers Equipment list at http://www.fcc.gov/cgb/wirelessmicrophones/manufacturers.html .

All users of 700 MHz Band wireless microphones and similar devices - including theaters, churches, schools, conference centers, theme parks, sports leagues, and musicians - will need to retune or replace, if necessary, their equipment no later than June 12, 2010. Wireless microphones that operate outside of the 700 MHz Band are not affected.

Certain wireless microphones have operated in frequencies that are needed for public safety. When these microphones were first designed, the frequencies they used were in between the frequencies that television stations used to broadcast television programs. With the completion of the digital television (DTV) transition on June 12, 2009, television stations no longer use the frequencies between 698 and 806 MHz (the 700 MHz Band) for broadcast. These frequencies are now being used by public safety entities, such as police, fire and emergency services, and by commercial providers of wireless services, such as wireless broadband services.

The wireless microphones that had been operating in the old TV broadcast channels can cause harmful interference to these public safety and wireless consumer services. Therefore, all users of wireless microphones -- or certain low power auxiliary stations -- that operate on any of the frequencies in the 700 MHz band - including both licensed users and unlicensed users - now have to stop operating in this band. Because of the danger of interference with important radio communications services, continued use of wireless microphones in the 700 MHz band after June 12, 2010 may subject operators to severe penalties, including fines and imprisonment.

The FCC is only prohibiting the use of wireless microphones and similar devices that operate in the 700 MHz Band. You may continue to use wireless microphones and similar devices that operate on other broadcast frequencies. Microphones and other similar devices with cords are not affected by the FCC's decision.

Similar devices to wireless microphones are also known as equipment for "low power auxiliary stations". Typically these devices can transmit over distances of 100 meters. Examples of similar devices include wireless intercoms, wireless in-ear monitors (IEM"), wireless audio instrument links, and wireless cueing equipment. (also known as IFB).

For more information check out our Wireless Microphone Publications at http://www.fcc.gov/cgb/wirelessmicrophones/Pubs.html and Frequently Asked Questions at http://www.fcc.gov/cgb/wirelessmicrophones/FAQs.html .

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- Article 4: Short Takes

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Editor: Here are our picks of some additional stories that you may find interesting. For more, please point your browser to: http://www.hearinglossweb.com/news/curr.htm

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State Laws Requiring Hearing Aid Insurance Coverage Lack Teeth

We asked the State Insurance Commissioner Sean Dilweg why. Lauren: "Have insurance companies complied with the spirit of this law?" Dilweg: "Yes. But most aren't forced to. Any mandates that's passed on a state level is really only penetrating about 30 percent of the market," Dilweg explained. That means 70 percent of people who pay their premiums and meet their deductibles still don't have coverage for hearing aids and cochlear implant. Self funded insurance plans, which are common among large companies, and out of state plans don't have to follow the new mandate. Insurers also have the option of waiting until a new policy year with a brand new deductible to offer coverage. Changing that will require a mandate passed at the federal level.

http://www.todaystmj4.com/features/specialassignment/94799999.html

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Amazing Pictures of Cochlea with CI Electrodes Inserted

If you'd like to see how cochlear implant electrodes are inserted into a cochlea, this is the site for you. So brew a fresh pot and have a look. Thanks to bhNEWS for the lead on these awesome pictures!

http://tinyurl.com/3xxe7n9

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A Hearing Aid That Uses Bones to Conduct Sound

One day in 2006, stuck in bumper-to-bumper Bay Area traffic, Amir Abolfathi had a eureka moment. Formerly vice president of R&D for Invisalign, a company known for transparent dental braces, he had recently been chatting with a friend who was working on hearing aids. Abolfathi knew that bone was a good sound conductor. What if he could somehow make a removable oral hearing aid-one that could channel sound from wearers' teeth to their ear through the bones in their head? That moment of freeway inspiration gave rise to the SoundBite, a device designed for sufferers of single-sided deafness, which strikes about 50,000 people every year in the U.S. After his friend, Michael Benninger, an otolaryngologist at the Cleveland Clinic in Ohio, told him it could really help to solve the problem, Abolfathi set about turning his idea into reality. The biggest challenge was miniaturization, so he opted for a piezoelectric actuator, which needs very little power to generate the vibrations that travel through bone. That allowed him to use a much smaller battery, making the entire insert compact enough to fit comfortably in the mouth.

http://tinyurl.com/26twpgq

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- Classifieds

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One Online Store and four Employment Opportunities appear in this issue. (Ads appear after this brief table of contents.)

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Employment Opportunity 1

Exciting Career Opportunities at GLAD

Various Southern California Locations

Employment Opportunity 2

Various Positions at GSD

Georgia School for the Deaf

Cave Spring, GA

Employment Opportunity 3

Regional Consultant for Deaf and Hard of Hearing

Idaho Educational Services for the Deaf and the Blind

Northern Idaho - Region 1 & 2

Employment Opportunity 4

Case Management Specialist

Deaf and Hard of Hearing Advocacy Resource Center (DHHARC)

Las Vegas, NV

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WCI. Your Single Source for Assistive Technology

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If you're looking for that extra boost in sound at those upcoming graduations, weddings and backyard barbeques, check out the versatile Comfort Audio Contego on sale now at $150.00 off through the month of June. This unique, wireless communication system features built-in directional and omni-directional microphones in both the transmitter and receiver. Options include a choice of headphones and earbuds or neck loop. For more information on all the features and to order

call us at 1-800-233-9130 (V/TTY) or visit us at http://www.weitbrecht.com/onsale?php?utm_source=hlw

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Employment Opportunity 1

Exciting Career Opportunities at GLAD

Various Southern California Locations

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Exciting Career Opportunities at GLAD

GLAD is an Affirmative Action Employer with equal opportunity for men, women and people with disabilities. For more information on the following positions, please go to: www.gladinc.org. The status of all positions is: Regular, Full-time, Non-Exempt, Full Fringe Benefits unless otherwise noted. All positions are open until filled.

* Community Advocate -- Bakersfield, CA

* Community Advocate -- Riverside, CA

* Community Interpreter - Los Angeles, CA

If interested for any of these positions then please submit resume and application to:

Jeff Fetterman

Human Resources Manager

Greater Los Angeles Agency on Deafness, Inc.

2222 Laverna Avenue

Los Angeles, CA 90041

V/TDD: (323) 550-4207

Fax #: (323)550-4204

E-mail: jfetterman@gladinc.org

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Employment Opportunity 2

Various Positions at GSD

Georgia School for the Deaf

Cave Spring, GA

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Currently accepting applications for the following positions:

Assistant Director for Instruction

Graduation Coach *10 Month Position

Teacher-High School Math *10 Month Position

Teacher-High School Language Arts *10 Month Position

Literacy Content Specialist *10 Month Position

Substitute Teachers (hourly paid, based on credentials)

Support Services Worker-Library Aide (hourly paid)

* 10 month employees work 200 days (10 months) but receive payroll checks during each of the 12 months of the year.

For more information about these positions, visit the Georgia Department of Education web site at http://www.doe.k12.ga.us/pea_hr_jobsearch.aspx

Download Job Applications at:

http://www.spa.ga.gov/word/jobinfo/stateapp-emp.doc

Completed applications may be mailed, e-mailed, or faxed to:

Denise Clark, Personnel Office

Georgia School for the Deaf

232 Perry Farm Rd. SW

Cave Spring, Georgia 30124

denise.clark@doe.k12.ga.us

Fax: (706) 777-2240

For more information about these positions, contact Denise Clark, Personnel Office, denise.clark@doe.k12.ga.us or visit the Department of Education web site at www.doe.k12.ga.us

Regional Consultant for Deaf and Hard of Hearing

Idaho Educational Services for the Deaf and the Blind

Department of Human Resources, 1450 Main St, Gooding, ID 83330 208.934.4457

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Employment Opportunity 3

Regional Consultant for Deaf and Hard of Hearing

Idaho Educational Services for the Deaf and the Blind

Northern Idaho - Region 1 & 2

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Begin Date: August 2010

Closing Date: Open until filled.

Nature of Work: Provide home intervention programs for parents of deaf and hard of hearing infants from birth through three; Provide educational and consultive services to students from birth through 21 who are deaf or hard of hearing; Other duties as assigned.

Minimum Qualifications:

Idaho Exceptional Child certificate with Hearing Impaired endorsement; Additional certificate/endorsement preferred; Excellent receptive and expressive skills in American Sign Language; Experience working with parents and infants; Minimum of Bachelor's Degree, Master's degree preferred.

Salary: Commensurate with education and experience.

Benefits: Comprehensive fringe benefit package included.

To Apply:

Interested persons are to submit a letter of application, resume, official transcripts, copies of certification and three letters of recommendations to:

Idaho Educational Services for the Deaf and the Blind

ATTN: Human Resources

1450 Main St

Gooding, ID 83330

Successful candidate will be required to submit a completed ten finger fingerprint card or scan to the Idaho State Dept. of Education no later than five days after the employees' first day of employment with the school or unsupervised contact with students in a K-12 setting, whichever is sooner per Idaho Code 33-130 & 33-512.

Hiring is done without regard to race, color, religion, national origin, gender, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulation. If you need special accommodation to satisfy testing requirements, please contact the Human Resources Department.

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Employment Opportunity 4

Case Management Specialist

Deaf and Hard of Hearing Advocacy Resource Center (DHHARC)

Las Vegas, NV

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ORGANIZATION: Deaf and Hard of Hearing Advocacy Resource Center (DHHARC) is a statewide advocacy, resource, telecommunications distribution, and direct service center offering advocacy, referral and community education services throughout Nevada. DHHARC has two offices in Reno/Sparks and Las Vegas.

GENERAL INFORMATION:

Type of appointment: Full-Time

Location: Position available in Las Vegas

Posting date: May 17, 2010

Closing date: June 1, 2010

GENERAL DESCRIPTION: Individual will conduct advocacy activities that will ensure a higher quality of life for its clients and promote equitable access to health/medical, education, social, employment and legal services. Individual will also provide communication assistance/translation services as well as ensure that appropriate information pertaining to clients' needs is accurately met. Individual will provide accurate identification/assessment of clients' telecommunication needs and will conduct appropriate equipment distribution tailored to the needs of the client. Will provide expertise in the field as needed. Will coordinate training/mentoring activities for general public and the client DHHARC serves. Conducts developmental and implement program activities for DHHARC. Participate in technology/equipment distribution responsibilities of the Center. Willingness to conduct outreach/education responsibilities as assigned. Willingness to travel is essential as well as work evening and weekend hours when needed. Ability to work independently as well as a team is essential.

SALARY: $36,244 - $37,694 DOE, plus customary benefits.

WORK EXPERIENCE REQUIREMENTS:

Knowledge of advocacy techniques

Knowledge of Civil Rights Laws

Maintain effective record keeping practices

Two years experience working with deaf and hard of hearing populations in a social service sector setting

Knowledgeable about diversity and needs within the Deaf and HOH populations

Knowledge of all telecommunication equipments, Relay systems and services

Familiar with evaluation and assessment methodologies

Familiar with (or willing to learn) Case-management practices.

EDUCATION REQUIREMENTS:

Bachelor's of Arts Degree preferred, but will accept Associate of Arts Degree with 3 years of experience working with Deaf and HOH populations

Fluency in ASL

TO APPLY: All applicants must submit a resume and an application form to DHHARC at: 999 Pyramid Way, Sparks, NV 89431.

APPLICANTIONS MUST BE RECEIVED BY 5:00 PM ON OR BEFORE THE CLOSING DATE (June 1, 2010)

DHHARC selects applicants for employment based on job related knowledge, skills and abilities without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, or political affiliation.

For further information contact Executive Director Edina Jambor at edina.jambor@dhharc.org or 775-355-8994 V/TTY or 775-355-8996 FAX or 775-434-0290 VP

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- Contact Information and Disclaimers

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